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188,306 Posts
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I forgot to add my Play Box Points to my last order!
Oops! I was wondering if I can add my points now?
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Re: I forgot to add my Play Box Points to my last order!
Hi annmeg, Sorry for any confusion, Play! box points cannot be added to
online orders as you must subscribe to Play! to receive it each month.
I'm going to PM you so I can help with this 🙂
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June Birthday Gift
My birthday was June 10th and I forgot to go to the store to pick it up,
is it still redeemable?
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Re: June Birthday Gift
Hi Gabyimoreno, You can redeem your birthday gift the entire month of
your birthday as well as 14 days before and after. As it is now after
that timeframe, we recommend reaching out to your local Seph...
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Damaged product
Just received my order from sephora and the Quench your Skin set arrived
leaking and damaged. It appears that the drunk elephant sample is the
culprit. Can I get another set sent or a refund for return.
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Re: Damaged product
Hi melash, I'm sorry to hear that your order arrived in that condition.
I will send you a private message momentarily to help you with this. All
my best, Megan
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VIB points not showing online???
Hi, when I purchase things in store my points don't show up online. In
December I received my VIB card and have definitely purchased more than
$350 worth since then and my points haven't shown up onli...
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Re: VIB points not showing online???
Hi emgav1, I'm sorry about that! I'll look into this then send you a PM!
Always, Danee
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I have a VIB card but it doesn%27t show up on my online account can someone help%3F
It says on my online account I have 0 points but I have a VIB card and
clearly have points thAnk you!
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Re: I have a VIB card but it doesn%27t show up on my online account can someone help%3F
Hi @Anonymous, You might have two accounts that need to be linked. I'll
send you a pm to help you out with this. 🙂
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29 different orders with different items canceled in June so far! :(
Yes, it's true. Formula X is a discontinued brand with Sephora, so their
items are on sale and are out of stock as quickly as they come into
stock. I literally hover over the website and refresh for h...
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Re: 29 different orders with different items canceled in June so far! :(
Bump. This is still happening. I'm not sure if Danee is on vaca, since
it's that time of year. Please help any of you wonderful BT moderators
❤️ @keelybt , @MaliBT , @SianBT , @NikkoBT , @ZannaBT , @J...
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Re: 29 different orders with different items canceled in June so far! :(
Hi @Fernleaf, I'll send you a PM right now. Best, Mali
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Re: 29 different orders with different items canceled in June so far! :(
Email I sent to Danee today in case she's on vaca: Danee, HELP!! I made
larger purchases when the nail polishes I wanted came in stock and yet
again my orders were cancelled. I literally sit at my com...
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Re: 29 different orders with different items canceled in June so far! :(
Hi Fernleaf, I'm so sorry to hear your orders have been cancelled and
for any confusion this may have caused! I will be happy to take a look
into this then I'll send you a PM with more information. Always, Danee
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Re: 29 different orders with different items canceled in June so far! :(
@DaneeBT It's still happening. HELP! D; I sent you a couple PM's.
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Re: 29 different orders with different items canceled in June so far! :(
Thank you very much, Danee @DaneeBT! I really appreciate everything you
have helped me out with! ❤️
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Re: 29 different orders with different items canceled in June so far! :(
You're welcome, Fernleaf! I'm glad I was able to help! 🙂
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Re: 29 different orders with different items canceled in June so far! :(
I REALLY would like to have the items I purchased this morning, since
I've been waiting for weeks for one of those polishes to pop up on the
website. It finally did and now I can't get it?! D; Okay, I...
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Re: 29 different orders with different items canceled in June so far! :(
I paid through PayPal, so my address and everything is correct. I have
never received this type of thing in the past from any store, ever. I'm
so confused as to what happened and why this happened. It...
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Re: 29 different orders with different items canceled in June so far! :(
It used to say that my order was modified bc it was out of stock. Now my
orders are being canceled for my own security and protection due to
being unable to confirm my payment information. The Sephora...
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Re: 29 different orders with different items canceled in June so far! :(
29 will become 39 in a couple of days, since I made about 10 more orders
this morning of the Formula X items.
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Fake modern renaissance palette?
So I bought the Modern Renaissance palette on Black Friday at Montebello
Mall, Monterey Park. When I opened it, I was disappointed because the
packaging was crooked. Even the mirror. The brush given w...
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Re: Fake modern renaissance palette?
Hi aileenliu, I will be sending you a PM shortly! Bisous, Sian
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Cancel order
Hello, Can you please help me with the following orders? Can you cancel
this order since it is taking too long to deliver? And I won't be
available at that location after today? Thank you. Sara
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My Birthday is wrong
My birthday is wrong on my account. It's July 20th, not January 1st. How
can I change this?
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Re: My Birthday is wrong
Hi @Berkeleyanne, I will update this on your account for you. You may
want to log out and then back in to see these changes. Thanks! Best
Wishes, Janean
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order issues
I"m pretty upset. The last two times I tried to order from Sephora (I am
a VIB) I got kicked out of my order as soon as I clicked on my free
samples. It just happened today...again with my order of $170. My order
never went through. What's up guys?
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Re: order issues
Thank you. I have chrome and I have all the latest updates. This is an
annoying issue that shouldn't be happening. I don't want to use a mobile
app, I want to use my computer, at home, when I am sitting at my
desk...not my phone or iPad.
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Re: order issues
Hi @ibrau, I'm so sorry to hear that you are having issues placing your
orders! I suggest clearing your cache/cookies and making sure that your
web browser has the most up to date software available. ...
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orders
ok - I had flash shipping but it changed when I got vib rouge status --
wouldn't that be the same situation? also what about - also i tried to
order the Josie Maran get enlightened reward as soon as i...
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Re: orders
i'm so sorry -- didn't realize there was more to the response -- thanks
so much for your help!
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Re: orders
Hi kathym127, i've responded to your other post about this here >
http://community.sephora.com/t5/Customer-Support/orders/td-p/2813444.
Thanks!
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orders
I read that orders placed by vib rouge customers would be shipped same
day if placed by 3 pm pst - is that correct? also i tried to order the
Josie Maran get enlightened reward as soon as i got the email but it was
already sold out? how is that??
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Re: orders
Hi kathym127, I apologize for any confusion! That is the case for anyone
with Flash 2 day shipping - if you place your order prior to 3PM PST, it
will likely ship the same day and you can expect to re...
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Online Order
Hi, I made an order on the website on June 29 and it still says its in
progress. Now one of the products is sold out! Can I have some
assistance please? Thanks 🙂
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