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200,530 Posts
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Missing samples from recent order (yet again)
I just received order #8001302664 and ALL the samples were missing, no
substitutes even. This has been happening for an entire year, and I
don't always reach out when it happens, but I'm getting prett...
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Same problem. Messaged them on Facebook. I they came back...
Same problem. Messaged them on Facebook. I they came back with a whole
75 points. I said thanks but no They agreed and they sent me one of the
festival bags ((12 samples)). Speak out. Dont let them ge...
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Re: Same problem. Messaged them on Facebook. I they came back...
Thank you so much for this tip! I will do just that. Also, your point
about speaking out is a GREAT idea. If every single person did it every
single time it happened, perhaps they might actually prete...
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Missing Items
Hello! I placed several orders during the sales period, and some of them
were quite large orders. I am missing 4 items in my largest order and I
also did not receive any of the samples with them. Can ...
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Re: Missing Items
Hello @Chic211, I have received your PM in regards to this issue and
have replied accordingly! - Richard
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What’s happening to the samples?
Whats going on with the samples? They used to be printed on my packing
slip and included in every order. Now of the last 5 orders I’ve placed,
2 have had samples and only one of those had more than 1 ...
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Re: What’s happening to the samples?
Same 😞 My orders are coming through without 3 samples, and if I get one
it's not the one I ordered. Also not printed on the packing
slips!Additionally, the last order I placed had a different item th...
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RE: What’s happening to the samples?
I have had the same thing happen to me lately and I’ve noticed we are
not the only ones. Feeling very disappointed with Sephora’s online
ordering services.
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Re: RE: What’s happening to the samples?
Hi @kscott14, @Anonymous and @feenqueen, I am sorry to hear that you did
not receive your samples! I will send each of you a PM so that I can
further assist you. Best, Zakiya
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Really disappointed.
I didn’t receive any samples with the order I received today. That’s
extremely disappointing and I will keep it in mind as I begin my holiday
shopping.
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I just received an order today that didn't have the sampl...
I just received an order today that didn't have the samples I wanted
either so I know how you feel
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RE: I just received an order today that didn't have the sampl...
So irritating. I ordered an item for someone else and was looking
forward to using the samples myself. I couldn’t believe it when there
was nothing in there.
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I just got my order and had 3 samples of nothing I picked...
I just got my order and had 3 samples of nothing I picked....yet when I
placed my order they were all in stock and my invoice shows they were
all shipped. why would I want 2 foundation samples when my...
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1 Reply
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Re: I just got my order and had 3 samples of nothing I picked...
Hi @luckygirlMN, I am sorry to hear that you did not receive the correct
samples. We regret that we cannot offer replacement samples as our
warehouse is unable to send samples outside of merchandise o...
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I have some question about the order pending
Hallo, I place my order on 15th, and I check my order it still pending
today, I'm going to travel out of state on the early December, I'm
wondering is it possible the order can arrived before I leave. Thank
you~
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Re: I have some question about the order pending
Hi @Anonymous, I am sorry to hear this! If you are still experiencing
issues with your order please send me a PM so that I can look into this
further for you. Best -Zakiya
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very disappointed
I have been waiting on what I have ordered for a while now and have not
received anything, Iv had to call four times already for your mess ups
and they are not any help and they don’t even answer my q...
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Re: very disappointed
Hi @Anonymous and @MrsGraves. I am so sorry to hear this! If you all are
still experiencing issues with your orders please send me a PM with your
order numbers so that I can further assist you. Best, Zakiya
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RE: very disappointed
I’m mad too. I have flash 2 day shipping, and it says there isn’t
suppose to be any delays with flash and my order won’t be here till the
28th and I ordered the 17th. Customer service did help though....
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Re: Broken Item: Online Order
Hi @Smoroie, @bakeamuffin gave you a great tip! 🙂 I just replied to
your PM and please reply again if I can assist you with anything else.
All my best, Megan
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RE: Broken Item: Online Order
Send an email of a picture of broken palette on top of the order form
that came in the box to Sephora CS or a message MOD. You may also be
able to get a replacement in store, just bring the order shee...
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Order is still pending
My order from the 15th October is still pending... I was told by the
Beauty Advisor in Online chat that the order is going to be shipped this
Monday at latest. Still didn't receive any info upon shipp...
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Re: Order is still pending
Hi @Anonymous, I'm so sorry about our order delays! We've posted a
message regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you so much for your patience! Please f...
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It’s been a week since I ordered my items
Hi, I ordered my items on 11/14 and today is 11/20. I’ve had my orders
delivered to me within 3 days before. Is there a way I could get my
orders delivered by Wednesday the 23? Or even change my deliv...
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Re: It’s been a week since I ordered my items
Hi @Anonymous, I sincerely apologize about our order delays! We've
posted a message regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you so much for your patience!...
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Samples?
In my last two orders I received the wrong samples as usual. I expect
this by now, but on both I occasions I specifically requested a type of
foundation my local store doesn't carry. Instead I receive...
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Re: Samples?
Hi @taylormade372, I apologize for any confusion! Our Warehouse
substitutes samples when the samples you've originally selected go out
of stock. I recommend visiting your local Sephora store so a Cast...
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Order pending
I ordered on 11/13 so it’s been a week and my order is still pending. I
know some rewards I️ tried to claim are out of stock. Do i have to do
anything or will it just ship?
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Re: Order pending
Hi @leirabago, I sincerely apologize about our order delays! We've
posted a message regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you so much for your patience!...
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Play pass extra points not added
Last Wednesday I purchased two items at my local Sephora. I gave the
Cast Member my Play Pass & my VIB coupon. I asked twice if she scanned
my Play Pass (because I knew how many points I had in my acc...
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Re: Play pass extra points not added
Hi @IndyDiva, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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HELP! How to return item by mail?
I recieved my items in 1 box for different orders. I wanted to return
some of the items... Should i pack them in a single box or different box
for different orders? but i only have 1 return form 😰 please help!
thanks
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Re: HELP! How to return item by mail?
Hi @denn2626, You can return online orders by mail using a free return
label here: www.sephora.com/returnlabel. Please note, it takes up to two
weeks to process returns by mail once we receive it. Als...
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need to speak with a BT who can help me😣
I have placed about 5 orders this month and only 1 was processed and
delivered (although my eye shadow was ruined during shipping and all
samples were not what I requested at least it arrived in a tim...
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Re: need to speak with a BT who can help me😣
Hi @LemonSour, I apologize for the delayed response. We are currently
experiencing higher than normal volume and we are responding to messages
in the order they are received. I will be sending you a p...
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5 hours later.. still no reply. tried messaging company o...
5 hours later.. still no reply. tried messaging company on fb, no help..
plus comment section was filled with other people who are having similar
issues. what's going on sephora? what's the point of Rouge if this is
how we are serviced?
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Order placed on 11/10 is still not shipped
The two orders that I placed during the sale are still pending. My first
order was placed on 11/10 and today is 11/20. It is a 10 day delay. This
is unbelievable. I have never had this problem with Se...
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Re: Order placed on 11/10 is still not shipped
Hi @Anonymous & @Beccazoid, I sincerely apologize about our order
delays! We've posted a message regarding our November order delays you
can view here > http://seph.me/2A0vVKn. Thank you so much for y...
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