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200,685 Posts
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No Samples?
Recently, during the sale, I was excited to order a few items for the
first time. I was so overwhelmed with all the samples that Sephora had.
Excitedly, I picked out all of the samples that I really w...
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Re: No Samples?
Hi @lohsheyla, I'm so sorry about this. I will send you a private
message to provide further assistance. Regards, Penelope
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Missing Samples
The last 3 orders I made did not have the samples I selected. The third
order had no samples at all!
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Re: Missing Samples
I've had this problem too. First order had random samples. The last two
had zero samples at all. I get that some times the samples I choose are
out of stock... but to send no samples at all is really ...
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RE: Missing Samples
This has been happening to me also. It never used to happen at all.
Maybe new shipping team or employees.
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SEPHORA LOST MY PACKAGE. ASKING FOR CLASS ACTION LAW SUIT!
Like MANY frustrated Sephora customers on this website, Sephora and its
agent, LaserShip has lost my package and yet fraudulently claimed that
it is delivered. I have NEVER ONCE had a package stolen i...
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This is an issue with the company delivering the package...
This is an issue with the company delivering the package not Sephora.
The delivery status on Sephora's site is based off the delivery
company's updates. Did you contact the company and file a missing
package complaint?
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Re: SEPHORA LOST MY PACKAGE. ASKING FOR CLASS ACTION LAW SUIT!
Hello @goodgirlbynature, So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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3x points
I was just wondering why my purchase yesterday did not give me 3x the
points. The girls at the store told me several times it was 3x points.
Is it because it was inside a JCP?
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Re: 3x points
Hi @Charlieeeee, I am very sorry about that! I will send you a private
message in regards to this. Best Wishes, Janean
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pending order
so the situation is i placed an order from last Monday which was
November 13, it haas been 8 days from then and my order was still in
progress, i would like to have some information about my order, when
will I receive it? Thank you
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Re: pending order
Hi @haziviel, I am very sorry for the delayed response and for your
delayed orders. In reviewing your orders, it appears that both have been
delivered. If you did not receive your orders, please send ...
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Order
I didn’t receive an item in my order, but the shipping receipt and email
says the item was in the package.
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Missing Gifts with purchase, PLAY! Items & samples for multiple orders
I am a Sephora Rouge member & I order from Sephora all the time.
However, lately I’ve had multiple orders that arrive missing gifts with
purchase, Sephora PLAY! Box Items, and/or samples for multiple ...
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RE: benefit gimme brow .
Benefit has recalled the most recent batch, so it's unlikely to be
available for purchase from any retailer. If you're looking for a
replacement product, I highly recommend Glossier's 'Boy Brow.'
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profile
It said something about completing my profile to get 50 more points and
I thought I completed everything. What all do I have to complete for
that to happen
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I didn’t receive any samples as well as my promo gift in my order
There were no samples in my package as well as my mini perfume promo I
applied to my order.
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Once again another issue with my Beauty Insider points.
Hello, I'm posting this here in hopes of getting help after getting no
reply through email. On November 14th I went to my local Sephora store
and made a purchase. When I went up to the register I gave...
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Re: Once again another issue with my Beauty Insider points.
Hello @AlejandraSofia , So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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RE: Re: Once again another issue with my Beauty Insider points.
Hi! Sadly, my issue has still not been resolved. I’ll pm you shortly.
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VIB & Slow Shipping : 14 days!
I've been a VIB customer for many (5+) years but this year I'm pretty
much done with Sephora. All of my orders (w/out hazmat products!) have
taken so long to arrive even though one of the 'perks' is f...
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I'm just here to say I agree with you. I'm VIB and I purc...
I'm just here to say I agree with you. I'm VIB and I purchased FLASH
shipping. The "2 day shipping" really makes no difference whatsoever.
Cuz 3 days after you place the order, it's still "Pending." A...
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Re: Free 50 points
Hello @Anonymous, At this time, we do not have any sign-up incentives
for our Beauty Insider Community. Sorry about that! Best, Richard
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Damaged product
I got my order today and the packaging was damaged also I am scared to
use it because the box of my foundation came with out a seal, foundation
was leaking when I opened the box up for the foundation....
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Re: Damaged product
Hello @SavRomana , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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wrong free sample
I ordered 3 free samples, but it gives me only 1( totally different
one). Bad shopping experience!
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Re: wrong free sample
Hello @sunniew , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Re: wrong free sample
At least you got one. Ive gotten every sample wrong in the last 4 orders
I've made.
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Shipping
I went to the Sephora inside our mall I was color matched to a
foundation that I absolutely loved that they didn’t have in stock they
gave me a tiny sample and said I could order it online 5 days late...
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Re: Shipping
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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I forgot to add my free samples!
I forgot to add my samples to my recent order. Is there anyway they can
be added? I only ordered it about 10 minutes ago. If there is anything
that can be done my order number is ************** and I ...
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Re: I forgot to add my free samples!
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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ORDER IN PROGRESS FOR 2 DAYS NOW? SEPHORA CUSTOMER SERVICE PLEASE REPLY
My order number is *********** I placed my ordere on Sunday 19th Nov'17.
I am based in India and this order is to be shipped to my sister in LA.
I placed this same order with my credit card first but ...
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Re: ORDER IN PROGRESS FOR 2 DAYS NOW? SEPHORA CUSTOMER SERVICE PLEASE REPLY
Hello @zara369 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Number of BIC posts
So my post number for the BIC on a browser says 5, but on the app it
says 340+. Why are the two numbers different and how do I correct it to
the right number of posts?
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Re: Number of BIC posts
Hello @cindyvonlovely , So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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