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198,674 Posts
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Re: Fall Look #Sweepstakes on The Gallery
Well.. I tried and no it doesn't show my new post at all! Idk what to
do.. 😕
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Re: Fall Look #Sweepstakes on The Gallery
Well, the one with the hashtag looks like it got deleted.. now all I
have is the one without the hashtag. 😞 .. I am going to post again..
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Re: Fall Look #Sweepstakes on The Gallery
I have the same issue.. forgot to add #sweepstakes........
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Re: Fall Look #Sweepstakes on The Gallery
I was first shown in the recent post like this here in the screenshot,
but I do not see myself now? Where did it go? Please make sure that I
actually am in the #sweepstakes #contest! I am in the screenname:
maddyreviews Thank you.
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Re: Fall Look #Sweepstakes on The Gallery
Hi @roses8 and @Anastasiya13 - thanks for calling out the broken link, I
just fixed it 🙂
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Re: Fall Look #Sweepstakes on The Gallery
Hi roses8 and Anastasiya13! I'm so sorry about that! Please try copying
and pasting this link into your browser:
https://www.sephora.com/community/gallery You can also click the link
"Gallery" on the black bar at the top of the page! Always, Danee
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Re: Fall Look #Sweepstakes on The Gallery
@AudreyMP good luck! Don't forget you get to enter once/day to increase
your odds of winning as long as it's a new photo each day 🙂
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Leaking Product
My Jack Black "Online Only" product was leaking when I received that.
Could I exchange it in store?
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yes you can. just bring the invoice with you that came in...
yes you can. just bring the invoice with you that came in the Box or
give the cashier your beauty Insider information.
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I just saw the release of Kat Von D’s metal crush highlight palette;
Will this beautiful palette be available in Sephora? If so, when is the
launch date, more or less?
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Re: I just saw the release of Kat Von D’s metal crush highlight palette;
Palette will be available 11/23. Be sure to follow the fall releases
thread for the most up-to-date information on new launches 😉
https://community.sephora.com/t5/Beauty-Confidential/FALL-WINTER-amp-HOLIDAY-2017-RELEASES/m-p/2739196#M4172
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Shipping
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I COMPLETELY AGREE !!!! Customer service keeps hanging up...
I COMPLETELY AGREE !!!! Customer service keeps hanging up on me every
time I call! I never receive samples that I ask for, and sometimes none
at all! Sephora knows it is busy season so they should hav...
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Re: Cruelty Free Beauty
You might enjoy our current Cruelty Free thread. I will link it down
below for you.
https://community.sephora.com/t5/Beauty-Confidential/The-Cruelty-Free-thread-dupes-discussion-amp-news/m-p/2813754#M307141
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More Rewards
I wish there were more rewards offered. I have been saving up my points
and if I am interested in a 2000+ reward, it is immediately sold out. Or
even if we could cash in our points for giftcards or something like
that..
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Order in Progress but Out of Stock
I have my confirmation email already but when I go to track my order it
says “in progress” out of stock for all of my items even the samples.
Will I be receiving my items? This is a gift and I really need this to
be looked at please.
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Re: Order in Progress but Out of Stock
I am in the same situation. My order is Pending but one of the items
(Tocca Candele Da Viaggio Travel Set) is out of stock. It was obviously
showing as available when I ordered it. Will I be receiving...
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Why is my order still processing?
I used the Sephora app, as usual, to buy two products using my 20% promo
code on Friday, November 10. I have never had delays in my order being
processed. It is now Tuesday and my order is still in processing status.
Whats going on?!
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Re: Why is my order still processing?
Hi @Ambrreenn, Sorry for any delay! We're currently experiencing very
high volume due to our recent promotion. If you'd like assistance
checking the status of your order, please contact us at 1-877-SEPHORA.
Thank you, Sian
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RE: Re: Why is my order still processing?
Appreciate your response, Sian. The good news is one of my orders is now
finally on its way. It is scheduled for delivery tomorrow. My second
order is still in process. However, I am not worried anymo...
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no update on shipping info for ten days!!!!
I placed my order on November 2nd just after the discount starts. It has
been ten days that I have not receive my package yet. Sephora send me a
tracking number which belongs to "Ontrack" on Sunday. (...
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Re: no update on shipping info for ten days!!!!
Hello @Anonymous, So sorry for our delayed response. We see that one of
our customer service reps were able to assist you with this order! Sorry
for any inconvenience that this may have caused. Cheers, Richard
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Unsuccessful Authorization Order
What should I do?? There is no refund and no email notification. Can
someone help?
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Re: Unsuccessful Authorization Order
Hello @Lexie624, Unsuccessful orders will not post onto your account,
and any pending authorization will fall off between 1-5 business days. I
recommend reaching out to your financial institution for ...
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WRONG SHIPPING ADDRESS!
Hi. How can I change my shipping address? Its in progress now. But I
couldn't find how to change or cancel my order here. Unfortunately I
can't use phone call service now and I'll leave here soon! So ...
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Re: WRONG SHIPPING ADDRESS!
Hello @Anonymous, I will send you a PM now to assist. Cheers, Richard
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Can I cancel a pending order?
I placed my order on the 9th and it still shows pending. Not to mention
some of the products I bought are now sold out!!!! I'm wondering if it
would be quicker to cancel my order and just go to Nordst...
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Re: Can I cancel a pending order?
Hi @LipstickColor, I am so sorry to hear this! I will send you a PM to
assist you further. Happy Holidays! -Zakiya
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Best First Experience
My roommate and I had the BEST trip to Sephora this weekend! She is
transitioning and it was basically her first major Sephora trip. We got
a lot of basics, like foundation (MUFE stick), a brush set, ...
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Re: Best First Experience
Hello @theflake, Thank you for your kind words! We will be sure to share
your compliments with the team! Cheers, Richard
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Purchase needing to be cancelled
Hi, I just made a purchase and it was not intended. I wanted to see what
it would amount too with the promo code and it would not show me. It
processed the purchase instead. I would like to cancel it ...
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Re: Purchase needing to be cancelled
Hi @Jess0603, I am sorry to hear this! I will send you a PM to better
assist you. Happy Holidays -Zakiya
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Can I modify my order?
I purchased a dyson Supersonic Hair Dryer yesterday.I actually wanted
Iron/ Fuchsia color, but it was out of stock.I checked today and
realized that it is back in stock right now.So I want to modify m...
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Re: Can I modify my order?
Hello @Anonymous, Unfortunately you are unable to modify or cancel
orders once they have been placed. You are more than welcome to use that
alternative method to get the product that you desire! Cheers, Richard
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