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RE: Nearly 30000 Points vanished
Nearly 3,000. (sorry correction)
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Made Account With Wrong Email
Hey everyone I made an account just to make an order and I think i used the wrong email? I have the paypal receipt but didnt get any confirmation for the order because i put in the wrong email to register. What can i do? Thanks
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Re: Made Account With Wrong Email
Hi @marcg,   I will PM you shortly to assist!   Best,   Richard
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Points
What happen to all my points? I has them yesterday and now they are ALL gone!????!!!!
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Re: Points
Hi @TheMrsTrejo, There was a brief period of time where Beauty Insider information was unavailable. This should be back to normal now. I see that your points are untouched! Sorry about that! Cheers, Richard
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Re: Points
Yea I was trying to shop at like 3A and noticed my account was completely gone lol I freaked out.
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My order is still pending
I placed my order Friday (December 29th) and yet it’s Sunday Night almost Monday morning and my order is still pending? I only bought two products? I understand Sephora usually has shipping problems d...
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Re: My order is still pending
Hello @Floweryhawk, We sincerely apologize for any delay in your order in relation to the New Year holiday. Please note that your order will not process or move in shipment during weekends and holiday...
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Is my app broken?
l don’t know if iv’e be hacked or something but the app is glitching and i don’t know if its broken or what, is there a way to fix this? And also it doesn’t have my birthday in my settings and it was there before
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Re: Is my app broken?
Hi @violetlover101 There was a brief period of time where Beauty Insider information was unavailable. This should be back to normal now. If not, please message us with your registered email address so we can look into this for you. Thanks!
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REWARD Points
I'm not sure if it's my app but it says I have 87 points when I should have almost 600 ......... hopefully it fixes! I've been saving up to get something cool.
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Re: REWARD Points
Hi @Racheljmb, There was a brief period of time where Beauty Insider information was unavailable. This should be back to normal now. If not, please message us with your registered email address so we can look into this for you. Thanks!
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I put the wrong address on my orderrr
ok so I made an order last night and I thought I put the right address but I didn’t. I woke up today and went on my email and saw that I put the wrong gosh darn address. I feel so stupidddd. Idk if th...
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Re: I put the wrong address on my orderrr
Hello @Monetrah , So sorry to see this. If you are still experiencing issues with this, please send me a PM and I'd be happy to assist! Cheers, Richard
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Are there still shipping delays?
I placed an order days ago. At first my order was "In Progress" now it just says "Pending"...What does "pending" mean?
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Re: Are there still shipping delays?
Hi @Daenique, Sorry for the unusual shipping times. during weekends and Holiday, your order will typically not process. I see your order has shipped the following business day! Please message me if I can assist in any other way! Cheers, Richard
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Re: lost all my reward points on New Year’s Day!
Hi @lizmcgrath, There was a brief period of time where Beauty Insider information was unavailable. This should be back to normal now. If not, please message us with your registered email address so we can look into this for you.Thanks!
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All my points are gone!
Happy 2018!! I went on the app and wondered why are all my points gone all of the sudden? Is it due to the new year? Or was there a glitch
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Re: All my points are gone!
Hi @WinSandy, There was a brief period of time where Beauty Insider information was unavailable. This should be back to normal now. If not, please message us with your registered email address so we can look into this for you. Thanks! Cheers, Richard
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My VIB points have vanished
Hi, My VIB points have disappeared. I am unable to login via the app. On the browser if I login I am not able to see any points and its saying become a member. Is this a temporary issue?Please help. Thanks.
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Re: My VIB points have vanished
Hi @gSangeeta There was a brief period of time where Beauty Insider information was unavailable. This should be back to normal now. I see that your points are untouched! Sorry about that! Cheers, Richard
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Package is MIA once again thanks to Ontrac
This happened a month ago and it’s happened again. Ontrac lied about delivering a package. They said it was delivered to a parcel locker- #1 Only usps has the key to access it and #2 I checked. Empty!...
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Missing Samples and Trial Sizes I qualified for
I never received any of my samples or trial sizes of products I qualified for on my last three orders. I'm really sad and disappointed. The main reason I shop on-line besides the convenience is to receive samples and on-line specials. Please help.
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Re: Missing Samples and Trial Sizes I qualified for
Hi @Blasucci, @josiewi2011 and @pamluvsmakeup, I'm sorry to hear this! I'll be sending each of you a private message shortly to assist. - Laurie
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Thank you! I appreciate Sephoras customer service yall wi...
Thank you! I appreciate Sephoras customer service yall will forever be my #1 for all my skincare and makeup
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I did not recieve samples at all in my last 3 orders and...
I did not recieve samples at all in my last 3 orders and a few other times through December. I also recieved my makeup forever shadow shattered due to poor packaging. I guess they are super busy but I spend money there all year so it sucks.
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I have been getting slighted on samples, it seems ever si...
I have been getting slighted on samples, it seems ever since I've been rouge, last 4 orders not one sample shipped. I was JIPPED OUT OF 16 CONSECUTIVE SAMPLES. 4 ORDERS -- NOT 1 SAMPLE!!!!!!!!!!!!!!
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VIB Status
My status says insider now. How Can I get my VIB status back?
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spend $350 before the end of the year
spend $350 before the end of the year
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VIB/VIBR annual one time use 10% off code for 2018?
What is the VIB/VIBR annual one time use 10% off code for 2018?
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Re: VIB/VIBR annual one time use 10% off code for 2018?
@luckyturtle You can see it listed in the promo codes thread here: https://community.sephora.com/t5/Insiders/Active-Promo-Codes-19-Winter-2017/td-p/3464602 It's universal and should apply once a year when you reach VIB.
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RE: VIB/VIBR annual one time use 10% off code for 2018?
Correct me if I’m wrong, but I don’t think its a universal code. Each VIB welcome kit comes with its own unique code that is redeemed.
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RE: VIB/VIBR annual one time use 10% off code for 2018?
I think you are right @darlyndar - the 10% vib welcome codes are individual codes and my understanding is you only get it the first time you qualify for vib not subsequent years - you get the rouge gift every year you qualify though
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RE: VIB/VIBR annual one time use 10% off code for 2018?
I’ve used the same code in 2016 and 2017. The first reply explains that it will only work after you’ve unlocked VIB status again. I first came across the code on NouveauCheap’s blog.
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Flash Shipping
Recently my orders have been taking 3-4 days in shipping instead of 2 even though I paid for flash shipping. Anyone else having this problem?
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Re: Flash Shipping
Yes. Lasership is faster than usps. But usps is mote trustworthy in my neighborhood
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Re: Flash Shipping
My order "shipped" on the 29th but hasn't even been passed off to USPS yet. I'm not renewing.
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Re: Flash Shipping
Define recently. Because if it's been during the sale period, it has been stated that orders will take longer to process. One thing to keep in mind is that shipping time is one to two days generally, ...
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