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I don't show up as vib online even though I not only qualified, but recieved the four vib cards in store?
I have around 490 points and already qualified for VIB in stores (I even recieved the welcome basket after giving the cashier my email and telling her that I never received it after I passed 350 point...
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promo code EYEPICK2 trouble
hello! I made an order today and used the promo code EYEPICK2 but I only got one sample when must be two (including the eye cream) please, can somebody help me? sorry I speak spanish, my english is not good. Thanks! Spoiler (Highlight to read)
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My account says i have 0 points
My beauty insider card online says i have 0 points but in store it says i have 400 or more points by now so i need help getting my points to show up
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how can i delete my sephora account?
i forgot i had this one and made another one, and now i don't need this account. can someone help me delete this account?
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Trying to add my birthday gift to my cart
I'm trying to add my birthday gift to my cart but it's not letting me check out and says it can't be shipped to my location but I've brought tarte things from Sephora before and they have shipped perf...
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Returning a gift?
Hello, I just received the Estee Lauder Modern Muse Le Rouge To Go Gift Set as a gift but I would like to return it. I have not used any of the products and they remain in the packaging that I receive...
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NEED TO EXCHANGE A PALETTE FOR THE SECOND TIME. PLEASE HELP!
EXCHANGE AN ITEM TWICE? So I got an Anastasia Beverly Hills cream palette for Christmas this year. The color ended up being too dark (i could tell before even touching it) and looked dried out so I ne...
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Opinion email
I received a survey email from Sephora -- I'm just wondering if it's a legitimate survey or spam? I haven't seen the email address posted anywhere as one that comes from Sephora -- opinions@beauty.sephora.com. Thanks!! 💖
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profile info
my birthday in my profile is wrong it says it's january first but its actually feb. 25 idk how to change it so that i can get my birthday gift
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refund question
I purchased the Sunday Riley power duo from a Sephora store. I used it a couple of days ago and woke up with an pretty bad allergic reaction. I won't ever be using these two products on my skin again,...
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