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211,605 Posts
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You need to spend *** more to qualify?
I recently made some purchases, and my beauty bank points have been
updated, but for the VIB section where it says, "You need to spend $___
more to qualify," that has not changed. I am wondering how l...
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2
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2 Replies
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Re: You need to spend *** more to qualify?
Hi Graci3, Your purchases should take about 24-48 hours to show up in
your account. I will be happy to see how far away you are from becoming
a VIB! I will send you a message right now to help. Thank you.
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Re: You need to spend *** more to qualify?
hi graci3, in order to qualify for VIB you have to spend $350 in a
calender year (Jan-Dec). you mentioned that your points have
updated...are any of these points from last year maybe? probably the
eas...
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I still don't have a VIB ICON or access to the VIB Board?
I'm still not able to access the VIB Board nor have the VIB ICON on BT.
It's been months now. I realized that I became a VIB in the month of
April. Less than 30 days to get to VIB Status and we're goi...
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5
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5 Replies
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I'm just discovering that these boards even exist, and th...
I'm just discovering that these boards even exist, and that there's a
special one for VIB (which I am supposed to be), yet I can't seem to
access it. I also would like to merge two accounts. One was c...
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0
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Ive been a VIB for months and have the same issue! NO VIN...
Ive been a VIB for months and have the same issue! NO VIN board access
or VIB badge! Whats up Sephora?! 😞
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Hi can see thru, I am still in the same place as I was...
Hi can see thru, I am still in the same place as I was too, nothing
changed on my VIB status or icon. All I keep hearing is I'm sorry!
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Hi canseethruu, I'm sorry about that! The VIB board ac...
Hi canseethruu, I'm sorry about that! The VIB board access and flag
still haven't been updated. We're hoping for it to be fixed at the
latest by the end of this month. Your account IS marked as a VIB ...
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1
| 1 Hearts |
1 Reply
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Re: Hi canseethruu, I'm sorry about that! The VIB board ac...
Thank you for your help 🙂 I will keep an eye out for emails 🙂
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Need help merging two BI accounts.
Hi! I recently realized that I have two Beauty Insider accounts. I got a
new email address, and since I usually provide the salesperson with my
email instead of my Beauty Insider card, I believe a new...
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1
| 1 Hearts |
1 Reply
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Re: Need help merging two BI accounts.
Hi Courtney, I will be happy to merge your accounts. I will send you a
message right now to help:)
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0 Replies
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Help! Tracking number = broken link? :(
I placed a purchase on Sephora Canada on July 17th. It's the 25th now
and I'd like to view the status of my shipment, however my tracking
number won't work. Every time I click the link it says I've reached a
broken link.
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2
| 1 Hearts |
2 Replies
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Hi VLovesSeph0ra, It sounds like the reason your tracki...
Hi VLovesSeph0ra, It sounds like the reason your tracking numer may not
be working is because the package has already been delivered to our
boarder facility. Once it departs you will get an email from...
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1
| 2 Hearts |
1 Reply
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Re: Hi VLovesSeph0ra, It sounds like the reason your tracki...
I have sent you a message back, thank you!
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0
| 0 Hearts |
0 Replies
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Tracking number doesn't work.
I ordered off of sephora Canada, and when I click my tracking number it
opens another tab and says that I have a broken link
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1
| 1 Hearts |
1 Reply
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Hi there, I'll send you a message to help you out! :)
Hi there, I'll send you a message to help you out! 🙂
1
0
| 1 Hearts |
0 Replies
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No longer receiving e-mails - BI and VIB
Hello, it seems like I am no longer receiving e-mails from Sephora. I
know for sure that I missed the most recent VIB e-mail with the Clean
promo and the last e-mail I received from Sephora BI was bac...
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8
| 2 Hearts |
8 Replies
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Same for me! The last VIB email I received was the Summer...
Same for me! The last VIB email I received was the Summer Tress Code. Of
course, I live no where close to a Sephora that participates in Big
Promos, but I didn't know about the SPF event either, until...
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0
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0 Replies
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The last email I received was June 12th as well. I missed...
The last email I received was June 12th as well. I missed the Stila VIB
promo as well which I was really disappointed about. How can I receive
emails again?
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0 Replies
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Same here, last email I received was on June 12th (BI ema...
Same here, last email I received was on June 12th (BI email w/ the
Benefit bonus code). There was a NARS promo? Could someone check on my
account too?
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1
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1 Reply
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Re: Same here, last email I received was on June 12th (BI ema...
Hi Eyeshaveit2, I'd be happy to check into your email subscription for
you. I will be sending you a private message shortly to help.xo, Mia
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0
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@ Gymchic365, I'll send you a private message to discus...
@ Gymchic365, I'll send you a private message to discuss this with you
in more detail. Please respond when you can!
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| 1 Hearts |
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NARS promo was way back in Feb/Mar. Altho I didn't get th...
NARS promo was way back in Feb/Mar. Altho I didn't get the CLEAN promo
either. is the clean one recent? should we be getting it this week?
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0 Replies
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I did not get an email for any CLEAN offer, the last emai...
I did not get an email for any CLEAN offer, the last email I got was the
one for the different deluxe samples on July 2nd. I feel like I am
missing a lot of VIB promos, for example, I heard something ...
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0
| 1 Hearts |
0 Replies
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Hi mrsl81, I'll send you a private message right now to...
Hi mrsl81, I'll send you a private message right now to discuss this
with you in more detail. Please respond when you can. Thanks!
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0
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Can I have points added to my account that were missed in store?
I went to Sephora yesterday and they didn't ask me for my beauty insider
card, and since I was in a rush I forgot to give it to her anyways. I
spent about 80 dollars, and to me that's a lot of points ...
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1
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1 Reply
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Hi Haley8x3, You definitely can add the points from you...
Hi Haley8x3, You definitely can add the points from your recent
purchase! I will send you a private message shortly to help 🙂 xo, Mia
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items not added to purchase history?
i just ordered on sephora.ca and the items i have ordered have not been
added to my purchase history yet, help??
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1
| 1 Hearts |
1 Reply
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Hi mintcandyapple! It can sometimes take about 48 hours...
Hi mintcandyapple! It can sometimes take about 48 hours for your
recently purchased items to show up on your purchase history. As long as
they were purchased online or with your Beauty Insider card they will
appear. 🙂 Hope this helps you!
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Online-only to store?
Is it possible to go into a store to ask a cast member to request
something that is online only to be shipped to the store for pick up?
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3
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Hi asdfjk12, Unfortunately Sephora.com is not able to s...
Hi asdfjk12, Unfortunately Sephora.com is not able to ship items to the
store for pick up by clients. Sorry about that! If there are any items
that a store location does not have in stock that you wou...
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2
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Re: Hi asdfjk12, Unfortunately Sephora.com is not able to s...
Hi Asdfjk12. Yes this does include online-only items. Our stores are not
able to request specific inventory from Sephora.com. We sincerely
apologize for the inconvenience.
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Re: Hi asdfjk12, Unfortunately Sephora.com is not able to s...
Does this process include the ones that are online-only items?
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Missing item from order
I just received my order today, and one of the item is missing from my
order. I would like it to be re-shipped, however the item seems to be
permanently out of stock at the moment. Any way to resolve this? Thanks!
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1
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1 Reply
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Hi Iam914, I'm so sorry to hear that! I will send you a...
Hi Iam914, I'm so sorry to hear that! I will send you a message to
help:) Thank you.
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Free Deluxe Sample
Hi Sephora :))I am about to order and I would like to use code YOURGIFT
to get a deluxe sample. I am just wondering whether there is some list
of products I can choose from. Is it possible to get a sample of some
blush like Benefit or Nars?Thank you!
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Re: Free Deluxe Sample
When there's a promo code for a choice of items, you will be able to
choose from a pop up window once you enter the code. If you want to
change your selection, just take off the promo and enter again....
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Re: Free Deluxe Sample
When you put in the code a window will come up with the items you get to
choose from.
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1 Reply
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Re: Free Deluxe Sample
There weren't a lot to chose from when I tried, what did you end up
getting?
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VIB Icon?
Im still curious as to when I may see my overdue VIB Icon on BT. I have
been an official VIB since sometime in April. I did receive the VIB CMA
Event on May 1, however I didnt receive the "Official" V...
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17 Replies
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