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211,217 Posts
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Worst Service 2x in a row?!?!?!?!
On the day the 15% off started My friend and I went to a freestanding
Sephora at San Tan, and we did not even get an empty tote. They were out
of everything, they said, and didn't offer us any samples...
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Re: Worst Service 2x in a row?!?!?!?!
Hi PinkyMillie, So sorry to hear about your experience! Please send me a
private message when you get a spare moment that includes: your contact
information and the date of your visit. I would like to...
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Not shipping to Canada, but getting a Canada error?
I have my site set to USA, my address is in the US, I'm using the US
checkout, I've literally never set anything to be Canada. There's an
item in my basket that can't be shipped to Canada (even though...
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Re: Not shipping to Canada, but getting a Canada error?
Hi DulcinenaX, Scroll down to the very bottom of the Sephora homepage
and click on USA, which should be located on the left hand side.
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No points earned?
I was just looking through my purchases from the last year and noticed
that I did not earn points for my Clarisonic Mia2 purchase. Are points
not earned for purchasing large items?
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Re: No points earned?
@LancomeAddict, please send me a private message with the email address
associated with your beauty insider account.
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Re: No points earned?
Hi PamelaM, Please send me a private message with the email address
associated with your beauty insider account. Thanks!
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Re: No points earned?
Hi Janine- any luck resolving this issue? I had the same problem, but
with an UD 24/7 lip pencil. I have my receipt in hand, so I know I paid
for it (as opposed to having been accidentally skipped ove...
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Chic week discount should be automatic
I wen to Sephora today and I failed to request my discount. I just
realized it. I am agitated that I now need to go back to get this fixed.
I think future sales for VIBs and BIs should be automatic. I...
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Re: Chic week discount should be automatic
Hi BlushHoarder, Sorry to hear this! Please send me a private message so
that we can discuss different options for getting this resolved. Thanks!
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lost points
My beautyinsider account (this email) has no points. But I actually have
over 100 points from buying products in store. My card # was where I
keep my points. I just got a new card recently because the...
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Re: lost points
Hi tfigkongkwan, I can take a look at your account and help combine your
accounts for you. I will send you a message for more info. xo, Mia
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Re: Can I show my email on my smartphone that has a coupon on it instead of printing it out?
Hi mkopp, If you are referring to the Chic Week coupon, you dont have to
print it out. Just let the Cast Member know you would like it applied to
your purchase & they can take off the 15% for you. Happy shopping!! xo,
Mia
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sale return
Can I return a sale item purchased online at the store? The color was
too light in person. Still unopened.retur
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Combining egift cards
I have 5 egift cards that I would like to use on an online order. Is it
possible to call customer service and have them combined?
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Re: Combining egift cards
Sorry Cupkatie, We are unable to combine Egifts however, you can use up
to three over the phone. If you need assistance placing your order,
please contact us directly at 1-877-Sephora. Thank you and we apologize
for any inconvenience.
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Missing BI Points. Is there any way to get them?
About a week ago, I bought some stuff (in-store) from Sephora, but the
points haven't been added to my account and the items haven't shown up
on my purchase history like they usually do. Also, I was a...
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Hi Jasmine54321 I'll be happy to check on that for you....
Hi Jasmine54321 I'll be happy to check on that for you. I will send you
a message with more info 🙂
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missing items in my package :(
Hello good day. I placed an order here on sephora.com on April 8, 2013.
When I received my order, many of the items were missing. This worries
me greatly as I spent over $500 on this order only to rec...
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Re: missing items in my package :(
Hi Halliebabyxo Oh no! Please give us a call at 1-877-SEPHORA and a
Beauty Advisor will be happy to help.
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2013 Chic Week
Hi, I remember years prior that Sephora did something in the Spring
called Chic Week. Last year there was a 15% off to VIBs and also goodies
like umbrella. I haven't seen or heard anything this year a...
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Re: 2013 Chic Week
@XoxoKrystal That should be fine! Just mention the promotion and give
the Cast Member your account information. 🙂
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Re: 2013 Chic Week
Hi, i also did not get the e-mail. If i go into the store without the
e-mail can i still get 15% off?
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Re: 2013 Chic Week
Hi Melissa,I think I deleted my email with the details on chic week..can
I get a new one sent to me? How do I go about doing this?
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Re: 2013 Chic Week
Hi Cherylina0301! Oh no, we are unable to resend the email. However, you
shouldn't have any issues using the discount in stores. Simply provide
your Beauty Insider information at checkout. If the stor...
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Re: 2013 Chic Week
I have still yet to receive the CHIC week email in my inbox while my
friend received it 2 days ago. Will there be a problem if I go into
stores without the email? Thanks!
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Re: 2013 Chic Week
Hi Jul13, I'm sorry to hear that you have not received the Chic Week
email. Today the promotion starts for our VIB clients, Click
here:http://bit.ly/XuSTPU for more information about our Chic Week
Dis...
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Re: 2013 Chic Week
Hi melissabt, I still haven't received any emails in my inbox and I am a
beauty insider. I would like to go in stores and purchase some items. Do
I need the email to get the 15% discount? I checked th...
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Re: 2013 Chic Week
I was just wondering the same thing. Would love a 20% off sale as I have
things I am waiting to buy with it, some big ticket items. But I would
NOT want to use points to buy myself a sale. It took too...
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Re: 2013 Chic Week
Hi Whigrose- We appreciate your feedback about our promos. I'll be sure
to forward it to the appropriate department within our company. In the
meantime, please stay tuned for new offer and keep checking your emails!
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Re: 2013 Chic Week
So when chic week be this week? And where?And will beauty insiders be
awarded discounts too?
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Re: 2013 Chic Week
How do you redeem 1000 points for 20% off? I heard about the offer but i
didn't get he email. I have 3000 points.
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Re: 2013 Chic Week
Hi Snowbengal- The promotion was valid at our stores in CA and TX only.
If you are located in either of these states, please pm me. Thanks!
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Re: 2013 Chic Week
That's a great promo, I hope in the future you will consider expanding
it to customers nationwide.
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Re: 2013 Chic Week
Hi mtiny, We do not give out the dates of our promotions and offers for
competitive reasons. Please make sure you’re signed up for email to be
notified! xo, Mia
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