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196,839 Posts
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Origins product question
I've noticed that more Origins products have slowly become available at
Sephora. I also know that a couple of the Origins Brighter By Nature
products are available, but not the serum. Do you have any ...
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1 Reply
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Hi Nattygirl, Great news, we will be carrying the Origi...
nattygirl wrote: I've noticed that more Origins products have slowly
become available at Sephora. I also know that a couple of the Origins
Brighter By Nature products are available, but not the serum....
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Promo code error
I tried to put in the promo code for diorlash, but it says I need a
minumum merchandise purchase, even though my order fills that
requirement (over $25). I even refreshed my shopping cart and tried
ag...
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1
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1 Reply
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Hi RM129. That issue should be resolved now. If you are...
Hi RM129. That issue should be resolved now. If you are still unable to
add it, please give us a call at 1-877-SEPHORA.
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Can you put a free shipping code and promo code for a free sample?
If you put a free shipping code in the promo box, can you still put a
promo code for a free sample, since it usually says you can only put in
one promo code?
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1 Reply
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Sorry RM129! We can only accept 1 promotional code per or...
Sorry RM129! We can only accept 1 promotional code per order.
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Birthday Gift Redemption Within Proper Time Frame Denied...
I am exactly at two weeks past my birthday today and decided to order
stuff I needed and redeem it, however, even though I'm within my window,
it is not giving me the option to redeem it even followin...
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1 Reply
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Sorry to hear that Anomali! I will send you a message to...
Sorry to hear that Anomali! I will send you a message to help.
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FRUSTRATED! Beauty Insider Account Mix-Up!
Someone else's Beauty Insider purchases and points are reflecting in my
online Sephora account. I've called and emailed customer support
numerous times since January of this year and have been told tw...
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1 Reply
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Hi Anybodyoutthere. I'm so sorry that hasn't been resolv...
Hi Anybodyoutthere. I'm so sorry that hasn't been resolved for you. I
will be happy to check it out and will send you a message with more
information.
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samples of foundation by mail
I live 200 miles from the nearest store. I ordered a MUFE foundation in
a color that I thought would match, but it's too light. I really don't
know what color my undertones are..I seem to be halfway i...
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Sorry Michelleshell! We aren't able to send out customize...
Sorry Michelleshell! We aren't able to send out customized samples. Have
you taken a look at the Make Up For Ever Shade Finder? It allows you to
scroll over the swatches and view a picture of a model ...
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Re: Sorry Michelleshell! We aren't able to send out customize...
Hi, Dianabt. I am light, but I don't know my undertones. I see some
sallow and some pink. My eyes are green; my natural hair is medium to
dark brown; my veins seem more blue-ish but a bit greenish; in...
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Re: Sorry Michelleshell! We aren't able to send out customize...
@Michelleshell what is your coloring and undertone? I can try to help
you match a color for your skintone if you can provide this information
or even a few other brands or shades that you currently use! 🙂
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Re: Sorry Michelleshell! We aren't able to send out customize...
Thanks. Yes, i have already tried the shade finder. The static color
swatches and photos of models help somewhat for the HD foundation, but
it is the Make Up For Ever Velvet Matte foundation that I'm ...
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Hi michelleshell - I don't think Sephora will do this, al...
Hi michelleshell - I don't think Sephora will do this, although it can
never hurt to ask, I'm sure one of the mod's will let you know for sure.
I know you hate to order 4 diffferent colors just to fin...
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I'll send you a pm tonight or tomorrow, then, on the righ...
I'll send you a pm tonight or tomorrow, then, on the right hand side of
the screen you'll see that black box with your username & avatar and
some other info. You'll see 'private message' and underneat...
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Re: Hi michelleshell - I don't think Sephora will do this, al...
That is TOO much! I thought you were a blond. Ouch. I suppose in
retrospect one could laugh at it, but in the moment it's hard to respond
to something like that.Sure, we can chat PM...if you can tell ...
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Hi michelleshell - I'm glad that ended up working out for...
Hi michelleshell - I'm glad that ended up working out for you, it's so
hard finding the right shade, could drive you nuts! I haven't shopped in
beautyhabit in years either, just popped into my head. W...
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Re: Hi michelleshell - I don't think Sephora will do this, al...
Thanks, KsSweetheart. Some fabulous ideas you sent me! I had forgotten
about Beautyhabit--hadn't shopped there in years.What I ended up doing
is ordering the full product in the 3 best color guesses; ...
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Hi michelleshell - I thought I got back to you regarding...
Hi michelleshell - I thought I got back to you regarding this comment,
guess I didn't, sorry 😞 my bad, I meant to. You never know, they might
have that technology and that could really help. Some com...
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Re: Hi michelleshell - I don't think Sephora will do this, al...
Thanks; that's a good idea. Maybe MUFE even has the capability to do a
video call...that would help more than the static photo swatches of
color.
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Promo codes not working
I've tried both the 6scents and diorlash promo codes. Neither work, and
give me an error message saying that there is a minimum purchase
required ($25), yet the items in my basket meet this minimum purchase
requirement.
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Sorry for the difficulty ladies! @Vivian9 Try clearing yo...
Sorry for the difficulty ladies! @Vivian9 Try clearing your shopping
cart and signing out and back in. If you are still unable to add the
promotion code, please give us a call at 1-877-SEPHORA and a r...
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I had exactly the same problem! My order was 100$, howeve...
I had exactly the same problem! My order was 100$, however i could not
use the coupons. And what is even worse is that i called Sephora and
they told me they can't even add the gifts after i place the order ...i
was really dissapointed
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merging two beauty insider accounts
Hi, I have 2 BI accounts with points in each one and I was just
wondering if there is a way i can merge them so all of my points are in
one account instead of in both. Thanks!
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Hi Jk09. Absolutely! I'll send you a message for your i...
Hi Jk09. Absolutely! I'll send you a message for your information.
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problem with beauty points
I have been trying to figure out why my point bank is at 0. I have made
this online account after recieving my card and have well over 60 points
as far as I can remember. How do I get my points to show up on my page?
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Hi jiwon87, Sorry to hear that! I'll send you a privat...
Hi jiwon87, Sorry to hear that! I'll send you a private message to
follow up with you and check if we need to combine any accounts. 🙂
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Idea: Beauty Insider Points
Not sure if this was already suggested, but I think it'd be nice if
everyone could see how much they need to spend to become VIBs. I know
that people who are on the BI level can see how many more poin...
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Re: Idea: Beauty Insider Points
Hi crossingraods, This is actually a feature on our new website :). If
you log into your Beauty Insider account, then click on 'Beauty Insider'
(under the My account tab), go to the very bottom of the...
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Deleting a Sephora account
My cousin (I won't reveal her user name) is a beauty insider, however,
she's not a legal resident of the US, she's just visiting. Is there
anyway she can delete her account before she gets in trouble? Cuz she
can get in trouble for that right?
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Re: Deleting a Sephora account
KadeyRii wrote: My cousin (I won't reveal her user name) is a beauty
insider, however, she's not a legal resident of the US, she's just
visiting. Is there anyway she can delete her account before she ...
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I really don't think Immigration will be on here checking...
I really don't think Immigration will be on here checking and you don't
reveal a ss# or anything when signing up. I think she'll be okay.
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Beauty Insider problem?
Hi, I keep trying to register as a Beauty Insider but it says my email
is already taken. I haven't registered that email address before. Is
there any way this issue can be resolved? Thanks
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Hi Screamqueenkat. Sorry you haven't been able to sign up...
Hi Screamqueenkat. Sorry you haven't been able to sign up for the Beauty
Insider program. I will be happy to take a look and will send you a
message with more information.
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Sephora's Fragrance Impressions Twitter Giveaway
Sephora is giving away four full-size fragrances that each make a
different impression—Chic, Addictive, Playful, and Casual. Four winners
will receive one of the following: Chloe Eau de Parfum, Thierr...
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Beauty Insider points do not come up
I have gone through several phone calls and e-mails to work this through
but was not able to avail my situation. I have been an insider since the
fall and have purchased several things using my card s...
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I have been having the same problem. I have called, email...
I have been having the same problem. I have called, emailed and even
posted in here about not getting the points after purchases. It has been
OVER a month and still no answer. I am beyond peeved becau...
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Re: I have been having the same problem. I have called, email...
Hi Jlk1284. I see your issue is being worked on and should be fixed
soon. Thanks for your patience!
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