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197,744 Posts
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Weekly Wow
Is Sephora not doing Weekly Wow this week? I don’t see it anywhere. It’s
usually up by now. Or is it an app glitch? (Crosses fingers!)
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Re: Weekly Wow
Hi @kleoji, Due to the upcoming Spring Bonus promotion, there will not
be any weekly wow promotions. The Weekly Wow will resume after the promo
has ended. I hope that this clarifies. Best, Zakiya
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Beauty Offer
I received my order that I placed along with a trial size of Dior
Mascara and Primer that you had to use a code for. Unfortunately, the
primer's wand is broke and the spoolie portion is stuck in the b...
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Re: Beauty Offer
Hi @ccelestexo, I am so sorry to hear this! I will send you a PM for
assistance. Best, Zakiya
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Request to cancel my order I just placed a few minutes ago
Is there any way to do this with a rep on here?
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Missing samples, again
Beautiful, much needed shipment of purchases arrived. Minus the samples
I wanted. That’s 2 orders in a row now. 👎🏼
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Re: Missing samples, again
@Scones, I am sorry to hear that samples were missing from your orders!
I am sending you a message now.
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Re: Missing samples, again
@amanda050183, I am sorry to hear this and I am sending you a message!
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Missing Item in my order
So I received my order today and my foundation and beauty blender were
not inside neither were my samples and my box was like this... does not
surprise me tho it’s not the first time something like this has happened
to my order !
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Re: Missing Item in my order
Hi @ALTAGG, Oh no! I sincerely apologize about this. I'll be sending you
a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Having this SAME EXACT issue. "Loved" (hearted) LOTS of products within last 24 hours, (particularly 'hearted' posts++
in fragrance board thread specifying names of perfumes I want to try &
buy); also 'hearted' many highlighters featured on Sephora home page but
ONLY ONE appears now in 'LOVES'! Wrings hands and wrinkl...
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Re: Having this SAME EXACT issue. "Loved" (hearted) LOTS of products within last 24 hours, (particularly 'hearted' posts++
Hi @Anngelique, I'm sorry that products may be missing from your Loves
list! "Hearting" posts and threads here in the Community will not add
products to your Loves List. Rather, "hearting" a product f...
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Having this SAME EXACT issue. \"Loved\" (hearted) LOTS of products within last 24 hours, (particularly 'hearted' posts++
SHOULD APPEAR UNDER TOPIC HEADER: LOVES LIST MISSING ALL MY LOVED ITEMS
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SEPHORA CENCELLED MY ORDER
Hi, I bought 700 CAD but sephora have cancelled my order and said "we
have cancelled your order because we were unable to confirm your payment
information." Can I know what is the problem and how to solve it? Please
help detail answer.
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1 Reply
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Re: SEPHORA CENCELLED MY ORDER
Hi @Anonymous, I am very sorry to hear about your cancelled order! If we
are unable to verify all of your information, our Orders Department may
cancel your order for your security. I am going to send...
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Re: samples
Hi @Amreenvirani, I am so sorry to hear that! I am going to send you a
PM now so I can best assist you. Thanks!
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Who made you a Manager???
Went into Sephora today to try a product and asked for a sample and this
is what the manager Lori gave me....
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Re: Who made you a Manager???
Hi @Anonymous, I would like to share this feedback with our Retail
Division. I'll send you a private message to assist you. Best, Mali
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RE: Re: Who made you a Manager???
I noticed this as well at my local Sephora. I thought the pint of
samples was to see if the product would work for you. I recently asked
for 2 samples of a moisturizer and barely had enough for one ap...
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Re: RE: Re: Who made you a Manager???
@ash911, I am sorry to hear about your store experience! I am sending
you a message momentarily.
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Samples for online orders
I selected my three free samples and received ZERO! Anyone know why this
happens?! 😡
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1 Reply
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Re: Samples for online orders
@xAlyssa13, I am really sorry to hear that samples were missing from
your order! I am sending you a message.
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VIB rough
“enjoy life as a VIB through 12/31/19, or spend $24 to reach Rouge, our
top level of membership.” It means if I spent 24 bucks, I will become a
VIB rough? Or I need to spend more until I reach 1k?
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Re: VIB rough
Hi @Janergb, sorry for the confusion! To achieve VIB Rouge status, you
would need to spend a total of $1,000 before the end of 2018. I will
take a look at your account, and send you a PM with more specifics
regarding your spend amount shortly.
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Missing 100 point reward :(
I just received my order and one of my 100 point rewards was missing
from the box 😞 it was the buxom gloss in White Russian and it was the
one I was most excited for! I placed an order just to redeem...
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Re: Missing 100 point reward :(
Hi @Anonymous, I'll send you a private message to assist you! Best, Mali
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Sephora deleting posts?
Just wondering why Sephora deletes people's honest feedback and posts on
here when it is pertaining to their lack of care for customers , missing
samples, damaged items, etc.... ? You guys embarrassed...
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Re: Sephora deleting posts?
Hi @Marrrryyyyy, I would need to see the review to see why it was
rejected so I will send you a private message to assist. 🙂 Best, Mali
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Delivery
This is my first time in Sephora play and I’d like to know when is the
box arriving? Is it possible to know or track it? Thanks
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Re: Delivery
Hi @lisaldana, PLAY! by SEPHORA boxes typically will arrive within a
three to five business day time frame around the 20th of every month. If
you subscribed in April then your first unboxing will be May. 😉 Best,
Mali
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Sephora inside jcpenny
Hello I have a question can jcpenny Associates shop the Vib sale plus
associate discount?
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Re: Sephora inside jcpenny
Hi @shygalash, if you're an SiJCP associate, I recommend consulting with
your manager for further details!
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RE: Re: Sephora inside jcpenny
Hey thanks for replying! I’m just a jcpenny associate I don’t work in
Sephora... does that still apply to me?
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Women Development Forum-Collaboration Opportunity
My name is Jialu Liu. I am reaching out on behalf of Build312, a
Chicago-based business community with over 300 active members, to invite
Sephora to become a sponsor for our “It’s Her World” Women Dev...
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