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Customer Support
Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.
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Package not delivered/received
Hi! On January 11th I placed an order with an estimated delivery of today. According to the online shipment tracking system it was delivered late yesterday evening at 9:49 PM, but it was nowhere to be...
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Re: Package not delivered/received
Hi @Huxi, I will send you a private message so that I can help you with this. Thanks! Best Wishes, Janean
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Re: RE: Package not delivered/received
Hi @Chonnatee, I will send you a private message as well. Thanks! Best Wishes, Janean
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Beauty insider card
how can i put the number from the card to the account it’s telling me i have 0 points
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Re: Beauty insider card
Hello @Stephany20, Can you please send me a private message with your BIC card number and registered email address to your online account? I'd be happy to further assist! Cheers, Richard
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Return
Hello, I have been a VIB for many years and have only 2 or three returns to Sephora in 5 or so years. I went in with some products that caused me breakout. I was told that I was declined a refund and ...
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Re: Return
Hi @JosieTM, I am very sorry to hear about your experience you had at our store and with the refund, I will send you a private message so that I can provide more information. Thank you. Best Wishes, Janean
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Orders Missing Samples
My last 2 online orders not only didn't include any of my requested samples but I only received 2 of 3 and they were all perfume. In fact, both orders included the SAME perfume, which I didn't care for.
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They didnt have my samples either, plus they had someone...
They didnt have my samples either, plus they had someone elses reciet in my box? I wonder who got my reciet
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Re: Orders Missing Samples
Hi @Taramisu2, I am very sorry that your samples were missing from your past two orders. I will send you a private message in regards to this. Thanks! Best Wishes, Janean
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I just posted a question like this, my samples did not co...
I just posted a question like this, my samples did not come either and the samples are why I shop here and not ulta!! I emailed them and the computer told me they dont have to send them if they never came with our orders???
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Re: I just posted a question like this, my samples did not co...
Hello @BritranySue, Please send me an Private Message with your order number and I'd be happy to assist! Cheers, Richard
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I got my package, but none of the samples I picked out.
I just received my shipment in the mail. I had picked out 3 samples and 2 of them on the order now say out of stock. The one other sample I had picked out says it was shipped but it wasn’t in the box ...
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Im so upset with you, my samples didnt come either and mi...
Im so upset with you, my samples didnt come either and mine are not out of stock, theres alit of talk about this issue! I emailed them and they said they dont have to resend any if they didnt come.
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Re: I got my package, but none of the samples I picked out.
Hi @Leah0892, I'm so sorry to hear this. I will send you a private message to provide further assistance. Warm Regards, Penelope
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Missing package but reported delivered by Lasership
Because customer service by phone is not available at this hour, I want to report a missing package that was marked as delivered by Lasership. I live in an apartment building in New York and packages ...
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Re: Missing package but reported delivered by Lasership
Hi @MJacksonBeckett, I am very sorry to hear that! I will send you a private message so that I can help with this. Thanks! Best Wishes, Janean
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No order confirmation; order not showing up
Hi, I placed an order a few days ago and it shows up in my bank account but it’s not in my recent orders on the Sephora app. I also did not receive an order confirmation email. I’m wondering why?
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Re: No order confirmation; order not showing up
Hi @hb28, I will send you a private message to provide further assistance. Warm Regards, Penelope
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out of stock items
Anyway to find out how often items are restocked? Specifically the Huda Mauve palette and eye tape. (By the time I went to check out the palette was gone 😡😢🤣)
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Re: out of stock items
Hi @charlenenguyen, The Huda Beauty Obsessions Eye Shadow Palette in Mauve is back in stock. Please send me a private message if you need further assistance. Warm Regards, Penelope
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Link my beauty insider card
hii!! so i recently went to a jc penney sephora and forgot that I had an account online already so she gave me a new card. I was wondering if I could link my beauty insider card to this account so I c...
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Re: Link my beauty insider card
Hi👋🏻 Could anyone help me with the same issue??? Thanks! ♥️♥️
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Re: Link my beauty insider card
Hi Christinejunne,   I am sending you a message to help!
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Re: Link my beauty insider card
Hi all @Bellarose139 + @kayleesmomma16 + @Kerrrey + @KidWonder + @Monay32.Please send me a message with your BI card number and BI email address. I'd be happy to link your accounts. xo, jamila
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Re: Link my beauty insider card
I also need help with this!!JamilaBT wrote:Hi all @Bellarose139 + @kayleesmomma16 + @Kerrrey + @KidWonder + @Monay32.Please send me a message with your BI card number and BI email address. I'd be happy to link your accounts. xo,jamila
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Re: Link my beauty insider card
Hi dehl,   I am sending you a message to help!
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Re: Link my beauty insider card
Hi! I am trying to link my account as well.
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RE: Link my beauty insider card
Yeah I need help with this too
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I am trying to link my card to my account but i,have no d...
I am trying to link my card to my account but i,have no data on my phone so I can't call is there another way
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RE: Link my beauty insider card
Not sure same thing happened to me 😞
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Re: RE: Link my beauty insider card
Hi Monay32,   I am sending  you a message now to help!
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Re: RE: Link my beauty insider card
Can you help me as well? I had to merge two accounts and then the person who helped me deleted my online account so I had to recreate it. Now my Beauty Insider card isn't active on this account and it...
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Re: RE: Link my beauty insider card
Hi @JChantryMiller, I'm sorry for the delayed response! If you have not already been assisted, please send me a PM with your BI card number and registered email address so I can help. Thank you! Always, Danee
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Re: RE: Link my beauty insider card
Hi, is there anybody who could help me with the same issue? People have advised me to ring up in the past but it’s a bit more tricky because I’m from the UK, any help would be greatly appreciated!! Thanks xx
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Re: RE: Link my beauty insider card
Hi Jodiebuckle,   I am sending you a message now to help!
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Wrong samples, you sent me email asking for my email, then nothing
I complained last week that for the past 6 months ive not been getting the samples I selected. I received an email from someone who ASKED ME FOR MY EMAIL ADDRESS (???). I replied; then nothing. What has happened to your customer service??
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RE: Wrong samples, you sent me email asking for my email, then nothing
I see the email said that I was sent a private message. Where do I find that private message? It was January 7. There’s no way I can scroll all the way back to find my original post. Help!!
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Re: RE: Wrong samples, you sent me email asking for my email, then nothing
Hi @Middleofnowhere, There is a bell icon on the upper right side of the web page which is where all of your notifications are. If you click on that icon you will see all of the messages that you have received. I hope that this helps. Best, Zakiya
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