Re: Missing samples
Ugh I have had this happen to me as well! I opened my package today and
no samples were to be found. I wish they would throw in a substitute or
let us know…
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Re: Missing samples
Having someone select samples and then not including them in the
shipment after listing them on the invoice is a shady business practice.
Do better sephora. @CustomerService #vib #gross
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Re: Missing samples
Hi @ariana224, My apologies! I’ll send you a message shortly. Best,
Laurie
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gift card not working for online purchase
I'm getting "Unable to place your order. Please verify that your card
information and billing address are correct." - billing address should
not apply as I'm trying to use a SEPHORA GIFT CARD!
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Re: gift card not working for online purchase
I'm currently experiencing an issue. I attempted to purchase an e-gift
card for a friend, entered all the information and clicked place order;
I received a transaction declined message and told me to ...
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Re: gift card not working for online purchase
@Pausha If you are purchasing an eGift, it would be processed through
Cashstar. I recommend contacting Cashstar directly by phone at (866)
286-1262 between 8am and 12am (eastern time) or via email at ...
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Re: gift card not working for online purchase
Hello I don't know what to do I've tried to purchase some things on your
online store the card I have said it has money on it but when I go to
enter card number and pin it doesn't work and says I have...
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Missing Points
I did a survey back in February 2024 for a 20 minutes survey and was
told that I would receive 200 points after completing it which I did. I
was told that it will take 30 days but I never received it. Very
disappointed.
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Re: Missing Points
Hi @red19755, My apologies, I'll send you a message shortly. Best,
Laurie
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Unused Gift Card Zero Balance
I received a $50 gift card for my birthday and when I went in store to
use it, they told me there was a zero balance. By all the messages that
I have seen in this feed about zero balances, I see that there is
nothing I can 😞
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Live Chat Unavailable All Day
Is anyone having any luck using the live chat? It has been showing as
unavailable for me all day.I received my order in a compromised
condition. The package seal was broken, and half the items had sea...
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Re: Live Chat Unavailable All Day
Hi @mtlfdz, My apologies! You might need to keep the chat page open for
a few minutes until it becomes available. I'll send you a message
shortly! Best, Laurie
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