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Amazing Customer Service
I agree. I've only had a few issues and they were wonderful. I just received the wrong eyeshadow pallet in the mail but it turned out that I liked it more than what I ordered lol. So, I'm happy about that error and am not complaining lol.
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Sephora Website Issues
Hey Everyone!I have been having so many issues with the Sephora website.For about the past two years, my loves list always comes up empty and says I have not loved anything yet. This is not true, I ha...
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Re: Sephora Website Issues
@MayaMayNas I have that same issue with photos in reviews. The only place photos work for me correctly, oddly enough, is on an iPad. Not on my desktop computer and not on mobile. Just on iPad. It’s a ...
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Re: Sephora Website Issues
Hi @MayaMayNas, I sincerely apologize you're experiencing errors on our website. I highly recommend clearing the cache and cookies on your browser history. Switching Web Browsers to Google Chrome or M...
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Re: Sephora Website Issues
Hi @RaquelBT, Thank you so much for the response! Unfortunately, I have tried all that but it still does not work. I am currently using a MacBook Air, completely updated. I logged into my friend's Sep...
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Missing Samples in last FOUR orders.
The last four orders I have made I have not received ANY samples. Not even a replacement sample, if the sample item I selected is no longer available. This is starting to happen more and more frequent...
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Missing Samples in last FOUR orders.
The sad part about this is it just started happening in the last few months. If this shows what direction their customer service is going, it is bad business. They don't give samples out of the goodne...
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RE: Missing Samples in last FOUR orders.
This has happened to me too! On a Christmas gift order i made!
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I didn't either for 2 orders, kinda pissed me off
I didn't either for 2 orders, kinda pissed me off
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omg yes same
omg yes same
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RE: Missing Samples in last FOUR orders.
Clearly this is a widespread problem... if Sephora doesn’t have the samples don’t OFFER them. It is also ridiculous that no moderator has bothered to even reply.
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RE: Missing Samples in last FOUR orders.
I came here solely to see if this was happening to anyone else. I see now that I’m not the only one. I don’t understand why it is so hard to remove a product online of it is no longer available rather...
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Re: Missing Samples in last FOUR orders.
Last three orders for me. What is happening? I’ve been a loyal customer for years and did not have issues until the last several months. If they are not offering samples, they need to stop advertising...
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Re: Missing Samples in last FOUR orders.
I feel ya, I haven’t gotten my samples in my last two orders, and even worse the promo I ordered for didn’t get put in the box either
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RE: Missing Samples in last FOUR orders.
No response from a moderator?? Isn’t this group called “customer support”? Sephora once again - DISAPPOINTS.
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RE: Missing Samples in last FOUR orders.
I ordered certain sample with my order and I got diferent samples from the ones I picked. So weird
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promo codes 2018
I wanted to try 3 free samples of your products but i need a promo code and cant see to find the current one can you help?
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delete my review put wrong pic
Hi can you please delete my review that i put for fenty beauty foundation 260 , i posted the wrong picture , i want to delete and make a new review with a diff pic !
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Being a vib
It says that vib get monthly gifts, do they get mailed to you? Or is it online?
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Dry skin
what is the best oil for dry skin. I️ get dry patches on my cheeks and around my nose. I️ am looking for an oil I️ can use daily and also mix with my makeup
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tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
I've been very disturbed by hearing that Sephora can track/ban returns (without any notice of this on their return policy, back of receipt, anywhere!!!) I am weary about being tracked in general, ESPE...
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RE: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
I just made a return and this was in the terms somewhere I really can't believe it though, because last time someone complained about not receiving their samples sephora cs advised them to just get th...
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
Wish I could even return my order but they delivered it to a completely different address and told me to travel there to get it! I have to do a chargeback on my credit card because they refuse to do anything.
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
This is definitely none of my business, but you are being "tracked" by every retailer across a number of parameters - card, user id, phone number, billing address, device id, etc and this is being don...
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RE: Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
I’ve no doubt that their privacy policy and other policies made freely available to you in the web (and usually displayed in the checkout area) indicates that they are able to collect and share data i...
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Yes, bothers me too. Then if you return an item at a SIJC...
Yes, bothers me too. Then if you return an item at a SIJCP even with a reciept(online exspecially) if they dont carry it they type your info in like a return without receipt. This flags your account, ...
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
Hi @emilyclairebear, Has this happened to your in stores or online? Please feel free to private message me if you need assistance. Thank you. Best Regards, <3 Raquel
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
it hasn't happened to me but it happened to my cousin - i would just like more info on the tracking and how it applies or or doesn't apply to returns with receipt or without one. if i ever make a retu...
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Re: tracking returns w/o my knowledge = invasion of privacy!!! please advise!!!
Hi @emilyclairebear Returns without a receipt are subject to an approval process through TRE, a third party authorization firm. You shouldn't have an problem making a return with your receipt.
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Banned from online shopping forever
I've spent thousands at Sephora and was a VIB Rouge member, but I'm now banned from shopping online. I placed an order online for 2 items. I only received one. I contacted customer service and explain...
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Thank You!
I know this thread is for complaints and/or questions but I just wanted to take a moment to thank Sephora for making a recent change. Two orders ago, I did not receive my samples and was afraid with a...
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Four orders, NO samples or promo items
I placed 4 orders between December 10th and January 12th. In 3 of these orders, I used a promo for a sample item and in all 3 I did NOT receive the sample. In ALL 4 orders, I did not receive one singl...
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Sephora Affiliate US Program
I have signed up with Rakuten can not find the US Sephora to apply for , please help!
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Re: Sephora Affiliate US Program
I'm having the same issue. I'm not finding the US program, either. If someone is able to help you figure that out, I'd love if you could pass the information along!
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Re: Sephora Affiliate US Program
Hi @JVD1, For more detailed information and to register, please visit our Affiliate Program page by clicking here. Thanks!
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Re: Sephora Affiliate US Program
Hi ZannaBT,I try to fill the form, and I can not tick "I have read and accept the terms ..."(I also scroll down to the bottom)may you help me in this case?
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Re: Sephora Affiliate US Program
Hi Zanna, I am having the same issue, I already have a Rakuten account but cannot find Sephora US as an advertiser. The link you sent in this thread is to create a new Rakuten account. Thanks for your help,Julie
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Missing Item
I recently ordered a few a things online and didn’t recieve one of the items in the box. The reciept counts it, but I thoroughly checked every nook and cranny of the box and the item is not there, what do I do now?
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samples
This is the second time that I haven't received my samples... if they are out of stock, then it should reflect that online.
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Free Samples
I received my order today but none of the free samples I chose were in it and there weren’t any substitutions either. It was very disappointing!
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