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Klarna not working during sale?
Spoiler (Highlight to read) I am trying to make a purchase using klarna.
I use it all the time here and I don't have an owing balance. I'm all
paid up so I don't understand why I can't make purchases ...
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10% off text promo not working
Hi!
I tried to use text MSG promo code, but it says “offer available to
select BI members.” Any idea how to use it?
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Add point from receipt
Hi! Does anyone know if its possible to add a receipt to get sephora
points? I gave them my account information when checking out but it
didn't add it. Thanks!
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Order cancelled for no reason
My order has been cancelled without even informing me at all and I
already had paid for it which is even more frustrating and I feel like
there has to be something illegal to cancel an order without even
notifying a customer and also charging them.
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Re: Order cancelled for no reason
@peachygyal I'm sorry to hear your order was cancelled and that you
didn't receive the cancellation email. If the order was cancelled,
please rest assured we have not charged you for it. I'll send you a PM
to further assist.
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Missing sample and packing list
Hello, I received my order yesterday, which was to have an item and two
samples. I am not only missing one of the items, but I am also missing
the packing slip that should be inside. I looked at my or...
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Re: Missing sample and packing list
Hi @luminouslisa We no longer include packing slips in our orders.
Additionally, I'm sorry to hear an item was missing. I'll send you a PM!
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missing package
I ordered almost $500 worth of products from Sephora. The package was
sent through FEDEX. When it got delivered I received an email and the
tracking number showed the package being delivered in a rand...
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Help! I can’t checkout
I am trying to purchase from your website but it is not allowing me to.
It keeps denying my card saying I need to confirm my address but
everything is correct.
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Sephora account
I use my phone number in the store and they say that I have points but
when I go into my account I don’t see any points. I think I may have two
accounts. Is it possible to merge them together??
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out of date
I need help!!! My sephora cart says that it is “it of date” and i have
no idea what he means!! Please help
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Re: out of date
Hi @khiyakiki Sorry to hear that! Please try deleting the app and
reinstalling it. If you're on a desktop, please try clearing your
cookies/cache and/or using a different browser. If the issue persists,
please send me a private message. Thanks!
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My order was not delivered
My order was scheduled to be delivered on April 19th as per the tracking
information. However, I did not receive my order and date is not removed
from the tracking info and since the 19th, it says "Aw...
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Text promo code not working
Hi hi. I signed up for the text alerts and got a code for 10% off but it
doesn’t seem to be working. It just says offer only valid for select BI
members.
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Order from early April ……..
If I ordered something at the beginning of the Rouge sale, and it
“shipped” on 4/10, but it still says carrier is waiting on the package,
what exactly is going on? Never had this happen with Sephora.
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Rewards bazaar
when will the 750-2000 point rewards restock? They’ve been saying sold
out for so long now.
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