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incorrect birthday
hi, my birthday is incorrect on here. could you please change it to
april 29? thank you 🙂
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Text promo code not working
Hi hi. I signed up for the text alerts and got a code for 10% off but it
doesn’t seem to be working. It just says offer only valid for select BI
members.
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Product arrived damaged because of zero protection
I ordered the Rare Beauty powder highlighter during spring sales.
Sephora shipped it to me without providing ANY protection to the
product. No wraps, no airbags, no foam, no nothing. Just a highlighte...
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Gift Card
I recently received a gift card that only had a 6 digit pin number on
the back. When I went to go use this gift card on Sephora website it
said that I needed a 8 digit pin number. I’m so disappointed ...
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Unable to place order
Basket out of date, I removed everything then added back. Then looked at
my credit card info and the cvv was missing, so I added it. Still cannot
place my order. I've wasted so much time going back and forth.
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Re: Unable to place order
I did as you suggested. I now added a new card, now basket is out of
date. New card info did not save and still stuck unable to place order
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Gift card not activated
My mom bought me a Sephora gift card for my birthday and when I tried to
use it in the store today it wasn't activated. What can I do to activate
it?
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Re: Gift card not activated
hi!! i’m having the same problem. i was gifted a gift card for my
birthday and it was never activated. what do i do?
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Re: Gift card not activated
Hi, I bought a gift card for $50 and my sister in law went to use it
only for it to say that it was not activated. I was charged for it and I
don’t know what to do
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Re: Gift card not activated
Hi I have same issue today. My boyfriend purchased for me on sephora
app, put $30 in it. And sephora sent it to my home. But when I tried to
use it, they told me its inactivated and there is no money ...
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Missing item in shipment
I recieved my order today via mail and I didn't recieve one item but was
charged for it. How do I get that item or the item refunded?
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Damaged item
Hello I just received my Sephora order and one item is damaged.
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Re: Damaged item
Hi @CRISTINALISE12, I'm so sorry to see this! I'll send you a message
shortly. Best, Laurie
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Eyeshadow palette arrived broken
I ordered the Huda Beauty Quartz eyeshadow palette and unfortunately, it
arrived with 10 of the shades (mostly the glitter shades) either
completely shattered or damaged. Customer service says, "Our s...
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No more UberEats for delivery
Why can’t Sephora use a different carrier for same day delivery like
shipt, UberEats everytime is an issue…I ordered for same day delivery at
7am and by 1230pm the driver called and said he was at a d...
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