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Re: Scent Certificate Redemption
Hi @alavelle30, I'm sorry, the Sephora Favorites vouchers can only be
redeemed in our freestanding Sephora stores. Always, Danee
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Update on shipping address
Hello, I keep being told that I can't update my shipping address after
dumb autofill from my apples wallet. It end up being the wrong city but
other than everything looks good. And um it's a gift for my cousin. So
annoyed.
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Missing beauty insider points
I recently purchased some items and provided my insider information,
however the points have not been added to my account.Spoiler (Highlight
to read)
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Sampling products during COVID
How are Sephora stores handling COVID? I want to test some products, but
not sure how safe it is to try on products that may be contaminated. Are
Sephora stores open? In the past, Sephora employees us...
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Re: Sampling products during COVID
@sarahsarah Our stores are not able to make custom samples at this time.
Some stores may have premade samples available, so I would recommend
checking with your local store. You can find more informat...
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Entered the wrong shipping address
I placed an order and entered my new billing address; I believed I
selected "make billing same as shipping" but apparently made an error as
it was sent to my old address. I do not know how to proceed.
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Missing Samples
Just received my order from Sephora. It came super quick which is
amazing and I'm excited to try the products, however, I am missing one
of my samples. I was really excited about this specific sample ...
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Gift Card Invalid
I have 3 gift cards I am trying to purchase some things for myself and
order my birthday gift to have it delivered to my house. I have tried
all 3 gift cards and they all say invalid this is very frustrating
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Re: Deleting reviews
@Caitienm I have removed them for you and they should come down from our
site within 24 hours.
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I feel greedy but...
I am a bit confused. I just moved back up to Rouge and placed several
orders. I purchase alot this time a year... but was wondering if Sephora
changed polies on number of samples. I used to get 3 as V...
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Re: I feel greedy but...
@Beautyfaery Sorry for the confusion! You can choose two samples with
every order. Rouges do get four birthday gift options to choose from.
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Fleet optics
You guys need to cut all ties with Fleet optics or give us the option to
never get stuff delivered by this company again. Your stuff will get
stolen by this company and they will lie and say they are ...
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Re: Fleet optics
Hi @DarkPhoenixxx, I'm truly sorry to hear about your experience with
Fleet Optics and thank you for sharing your feedback with us. I will
share this with the appropriate departments. If you have any ...
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Poor shipping
Hello why are orders taking so long to ship. That is why I order from
Ulta for the most part. I placed an order last week and no signs of
shipping. You are losing many customers this way.
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Re: Poor shipping
Hi @romeoslady, Because of high demand during our Holiday Savings Event,
as well as expanded safety measures, our distribution centers and
carriers are experiencing delays. For more information, pleas...
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Missing 13 Items; Wrong Items
Finally received my box today from the sale and some of my order was
correct, but I’m missing 14 of the items I ordered.... I received 10+
items that aren’t a part of my order. Really need help gettin...
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Lost proof of purchase
I purchased a Foreo Luna Mini 3 at a store and now I need a proof of
purchase, which I lost, to register the device. I'm traveling overseas
now and it's a gift for my mother. What should I do?
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Re: Lost proof of purchase
Hi @TracyMai711, I'm sorry we, www.sephora.com, don't have access to
in-store receipts. I understand you are overseas but if possible/when
you can, I may suggest reaching out to the Sephora store dire...
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Sephora stop using fleetoptics
I was never have any issues with canada post however, I ordered on the
November 1st still not received my package,fleetoptic indicted delivery
to my address 4 times however i have never received any p...
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Fleet Optics!!!
So I sent a gift to a friend through sephora. I have done it several
times in the past, and its never been a problem. But the one I sent
recently was suppose to have been delivered on sat. However the...
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Re: Fleet Optics!!!
Hi NishwaG, I am sorry about that. I will send you a private message so
I can look into this for you. Thanks! Best Wishes, Janean
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Delivery ETA.
Hi, I can track my order for some reason. Please help. thanks,
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