Re: Close account
Hi There, I will send you a private message. Best Wishes, Janean
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Perfume Sampler Voucher
I bought a perfume sampler online with hopes of using the fragrance
voucher to get a full size fragrance. I didn’t know that it’s only
redeemable at free standing Sephoras. The closest one is 3 hours ...
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Re: Perfume Sampler Voucher
Hi @PerfumeClaire, This post has been moved to Customer Support and I'm
sorry for the trouble! The fragrance voucher will not expire and it can
be redeemed in our freestanding Sephora stores. Regretfu...
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credit card not being accepted
I've seen a lot of posts about the website not accepting credit cards at
checkout. I'm having the same issue. Is there a simple solution or do I
have to be personally messaged? Please help!! I don't want to lose any
more items in my cart!
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Re: credit card not being accepted
Hi @missmimi11, My apologies! There are different reasons as to why the
payment may not be going through. I'm happy to take a look in more
detail and I'll send you a message shortly. Warm regards, Laurie
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My gift card is not activated
I received a gift card from a good friend and when I called to see how
much was on it I was told that it wasn't active? How do I activate it?
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My order
Hi I just ordered some items and I’m missing 2 free samples how do I
require them?? julie
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Re: My order
Hi @goddess82, I'm sorry for the trouble! I'll send you a message
shortly. Warm regards, Laurie
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Great customer service
I had a lady named Leeana help me at the Briargate Gate location at
Sephora. She was wonderful and kind and very helpful. She knew her
products really well!!!
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Re: Great customer service
@chychy146 Thank you for sharing your experience! I have forwarded your
feedback to our retail division so Leeana can be recognized.
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Recieved wrong item
Hi I ordered The INKEY list tranexamic acid hyperpigmentation and
instead got The Ordinary Ascorbic Acid 8% + Alpha Arbutin 2%The INKEY
List Tranexamic Acid Hyperpigmentation Treatment 1 oz/ 30 mL The...
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Points
I recently made a purchase at Sephora, I gave my number for points but
they are not in my account. How can I add the points to my Sephora
account??? (I have my receipt)
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Re: Points
@iiesha956 I will send you a PM to help.
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Profile/gallery “looks”
I’ve uploaded a few “looks” to my gallery and none of them ever show up.
The only one that I can see is the very first one I added a while back.
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Re: Profile/gallery “looks”
@crystalhealing It can take a few business days for pictures to complete
moderation and post to Gallery.
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Change age range
Is there a way to change my age range? My birthdate is correct; however,
my age range for reviews is not.
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Re: Change age range
Hi @brelki, I'm sorry for the trouble! I'll send you a message shortly.
Warm regards, Laurie
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Points
I had bought something from sephora at the store and i gave the woman my
phone number and she said that I had 300 points but on my account I only
have 100. So I'm not sure why my phone number is not linked to my
account.
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Re: Points
Hi @Mccord, This post has been moved to Customer Support and I'm happy
to help. I'll send you a message shortly. Warm regards, Laurie
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Re: Points
@Mccord @I would call customer service
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Pricing error on Acqua di Parma set?
Hi, I noticed that the price has been increased on the Acqua di Parma
Colonia Miniature Set It is now priced at "$90, with a $85 value". Can
this price be fixed? Or is the value really lower than the retail price?
I'm confused! Thanks!
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Re: Pricing error on Acqua di Parma set?
Hi @ncp2000, Thanks for bringing this to our attention and I'm sorry for
the trouble! I've forwarded this feedback to our content teams for
further review and updates. Best, Laurie
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Samples
Hello, I didn't receive any samples with my recent purchase. I chose two
samples at checkout but just received the items I bought & zero
samples🤷🏻♀️
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Re: Samples
Hi @3Ema, I'm sorry to hear this! I'll send you a message shortly. Warm
regards, Laurie
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Re: How can I become a VIP member?
Hi @fancyNANCY32, @Kim888 is correct! $350 must be spent within a
calendar year in order to unlock VIB status and $1000 must be spent
within a calendar year to unlock Rouge status. For more informatio...
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$100 Reward
Do you still offer the $100 reward for redeeming points? If so, when are
they available?
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Re: $100 Reward
Thank you! I guess I am just missing it. I will try Thursday.
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