A story to share...
I purchased a sunscreen and received it on August. The product that I
received will be expired in 05/2021, hence I contacted their customer
service just to inform that this product will be expire soon...
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Re: A story to share...
I read somewhere that Sunscreen expiration dates are partly a scam from
companies. They want people to keep buying a new bottle every single
year so they can keep making more and more money all the ti...
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Re: A story to share...
@Lachesis127 I'm sorry for the confusion. I will share this feedback
with our call center management team for future improvements.
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Full sized products in bazaar
Will there be any full sized items available as rewards for rouge soon?
I haven’t really seen anything besides sets with sample products or
virtual events. What about just some full size fragrances or...
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Re: Full sized products in bazaar
Hi @msjackiedenise, I'm sorry I don't have information regarding the
rewards will be releasing in the future. But I recommend checking back
on our website every Tuesday and Thursday around 9AM PST for newly
released rewards! Always,Danee
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Samples
I didn’t get any samples with my order even though I selected them. I
understand they can be out of stock but is it not possible to send
different ones instead? Samples are the reason I shop at sephora
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Re: Samples
Hi @Ruby183729, I'm sorry to hear you didn't receive any samples in your
recent order! I'll send you a PM. Always, Danee
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Sold Expired makeup
Yesterday I went to sephora and I bought a bareminerals blemish rescue
powder foundation and after I used it I noticed it expired 5/20!!!! How
could this go on so long without them noticing. I would like a new one
sent to me!!!!
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Re: Sold Expired makeup
Hi @Amanda1965, I'm so sorry to hear about this! As the item was
purchased in store, I recommend contacting the Sephora store directly
for information regarding a return or exchange. Regretfully, we, ...
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I can't checkout
I've been trying to checkout, and nothing happens. Tried it in many
devices and nothing changes
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Re: I can't checkout
Hi @biians, I'm so sorry for the trouble you're having placing your
order on our website! Please contact us via phone at 1-877-737-4672 so
that one of our representatives can assist you further. We look forward
to hearing from you! Always, Danee
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Thank you!!
Recently had someone here behind the scenes help me figure out my
missing package. She not only helped me get my missing products, she
also sent me a separate package containing promo samples to make ...
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Payment error
I’ve been getting payment error messages and can’t place an order. All
my payment info is correct- 2 different cards and also trying apple
payment that works on other websites are just failing. I want...
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Re: Payment error
Hi @potfv, I am sorry for the trouble you are having. I will send you a
private message. Best Wishes, Janean
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Combine accounts
Can I combine mine and my wife’s accounts? We both have accounts but we
always do out Sephora shopping together.
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Receipt Points
Hi, I didn’t get to add my points on my purchase. Will you please
assist?
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Re: Receipt Points
Hi @ReceiptPoints, I will send you a private message. Best Wishes,
Janean
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Birthday change
Hi, how do I change my birthday? I went for my birthday gift and
realized my birthday on the profile is in Feb. my birthday is May 21st
Thank you!
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Re: Birthday change
Hi @Pudding101l I have updated your birthday. You may want to log out
and then log back in. Thanks! Best Wishes, Janean
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Delete a review
I recently reviewed the glow, glow, glow 3 piece set by nudestix and my
opinions have changed! Could you please delete my review?
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Birthday
it's true that on your birthday we get something from this store when we
go to the store
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Re: Birthday
@kethllen Your birthday gift is available during your birth month and
can be picked up in store or added to an online order.
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Unsuccessful Authorization
My orders keep being canceled because of “Unsuccessful authorization”.
I’ve called several times, chatted, gotten emails, done everything
customer service asked me to...and I can’t place my orders suc...
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1 Reply
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Remove a Review
Hi there! I’d like to remove a review I wrote. I do not wish to support
this company any longer as they sent me a used item and dismissed my
inquiry for replacement. I do not feel comfortable recommen...
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Re: Remove a Review
@ShevCes I have removed it for you and you should see that come down
within 24 hours.
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Horrible customer service on the phone
I had some problems with the promotion I received so I went on calling
the customer service rep.He started confirming my membership and asked
me about my email, I responded to him my email then he wen...
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