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Missed birthday 2020
I missed my birthday month (November) in stores because I was trying to
avoid malls, and there wasn’t much time to get there through all the
lockdowns (Toronto Ontario, Canada). Is there a way to stil...
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Re: Missed birthday 2020
I hope you were able to get help from Danee. I had the same thing happen
to me and when I emailed customer service they were super nice and
offered to send me one of the 2021 birthday gifts instead of...
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Re: Missed birthday 2020
Hi @FaithSnow, Regretfully, our 2020 Birthday Gifts are no longer
available. I will send you a PM to further assist. Always, Danee
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Re: Missed birthday 2020
Hi DaneeBT,I missed my birthday gift in November too. Would you be able
to help me with this?
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Sale Section Canada
Afternoon,Not sure if anyone else has noticed, but there are a few
different items in the Sale section on the Canadian site that are
showing as on sale, however once you click through to the product, ...
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Re: Sale Section Canada
I noticed that too, but I saw that sometimes the sale price is only for
specific shades, and even though it shows as being on sale, the shades
might have sold out and no longer show in the options at ...
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Order status
My order status is: Exceeded maximum on holds; will return to
seller,what does it mean?
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Re: Order status
Hi @Takkusia, This post has been moved to Customer Support. I will take
a look further and I will send you a message shortly. Thank you! Best,
Laurie
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Re: Order status
@Takkusia Here's the customer service board:
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
I suggest reaching out to them.
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VIB status
Hello, I made a purchase to make sure that I could upgrade to VIB
status, however it didn’t change on the app. I did redeem 100 points on
that order as well, did that affect my ability to become VIB?
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Re: VIB status
@Ksowers84 To obtain VIB status, you must spend $350 within a calendar
year. I will be happy to take a look and send you a PM with more
information.
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My account is locked
I unfortunately got locked on my account as I tried wrong password
twice. Can someone please help fix this, as I want to track my current
order. It supposed to arrive tomorrow. Thanks
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Re: My account is locked
Hi @Kani95, Sorry to hear that! For further assistance, I kindly ask
that you contact us via phone at 1-877-737-4672. Thank you! Always,Danee
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Re: My account is locked
Hi Danee, I am currently outside the country. I cannot contact ur
customer service by phone. Is there other options? Thanks x
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Re: My account is locked
@Kani95, I'm sorry we will only be able to assist with this via phone.
Please contact us via phone when you are able to so we can further
assist you. Thank you and I'm sorry for the trouble!
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Re: My account is locked
Hi @DaneeBT I have called Customer Support and they said that my account
will activate again in 48 hours. However, I haven't received any e-mails
nor able to use my account to order anything! I was to...
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Fenty Matchstix Defective?
Hi! I ordered 5 of the Match Stix Shimmer. When I went to use the first
two, the product fell out of the container and onto my bathroom floor.
So I asked for an exchange, and switched to a different c...
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Requested work form
Hello, I have 10 years of experience in sales consulting in the field of
perfume and I wanted to work with you.
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Re: Requested work form
@vahak You can view available positions and apply online here>
https://jobs.sephora.com/
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Lip gloss
Is there a lip gloss color close to SEPHORA COLLECTION Outrageous Plump
Hydrating Lip Gloss 8 Sparkling Dawn I'm allergic to an ingredient in
most plump glosses I just want this same color in a regular gloss
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Birthday Change
I entered a random birthday when creating my account a few years ago, I
was wondering if I could change my birthday to march 11th 2001, since my
birthday is today and i wanted to get one of those special gift but I
can"t find a way to change it.
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Re: Birthday Change
Hi @NardiBustos, I have updated your birthday. You may want to log out
and then log back in. Thanks! Best Wishes, Janean
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Received someone’s package
Hey! I received someone’s esles package. I got my Order and then a
couple days later I received another package from Sephora unexpectedly I
opened it to realize that they had put my shipping address a...
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Lost Package
I ordered this package on Monday last week, it showed delivered
yesterday but nothing was here. I also contacted the customer service
yesterday and she told me to wait to today. The mail man already came,
but still nothing’s here.
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Re: Lost Package
Hi There, I am sorry that you did not receive your order. It looks Danee
has assisted you and asked that we wait until Friday to see if the order
is delivered. Thank you for your patience. Best Wishes, Janean
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Re: Lost Package
I already called the customer service phone number to get a refund and I
also went straight to the mall and get another one. Thanks.
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Re: Lost Package
Hi @Krystie99, I will send you a private message. Best Wishes, Janean
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Re: ESTADO AUTORIZACION FALLIDA
Hola, que tal, yo hice una compra hace una semana, y fui a ver mi guia
de envio veo ESTADO AUTORIZACION FALLIDA, me podrias ayudar por favor
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What are the points good for...
Are there any current and useful bonus/incentives/rewards to spend up
these points... hopefully some combining of rewards, thank you in
advance
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