Re: Shipping issues
Hi @Kalasmom3, I responded to your other post and sent you a private
message. Please check your inbox when you have a moment. Thank you!
Always, Danee
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Order
Hey Sephora, having issues with my order. I placed the order on 3/4 also
revived a email saying it was shipped with a estimated delivery date of
3/8. However when I track it on FedEx site it states it is waiting for
the package ?
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Re: Order
I literally was coming to say the exact same thing! Recently I had
another order that was taking forever to ship. I was lied to
repeatedly,given various excuses, that I checked and found them untrue.
...
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Re: Order
Hi @Kalasmom3, I'm sorry for your order experience! I'll look into this
then send you a PM. Always, Danee
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Re: Order
@DanielleRc I will look into this for you and send you a PM.
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Caudalie mystery!
So like others I only received one of the seven after making a purchase
qualifying me to receive this set. I was told that it was no longer
available yet it showed up as a new offer this morning. Why ...
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Re: Caudalie mystery!
Same experience! Very disappointed that I only got ONE! The 7 samples
value $33.25, but I only got one. I could have purchase the same item at
other stores, they offer free gifts, for real. Also, you ...
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Re: Caudalie mystery!
Hi @ddebb, I'm sorry to hear about this. Upon review, it appears that
Laurie recently sent you a private message regarding this promotion.
Additionally, this promotion is currently out of stock on our...
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Samples missing from order confirmation
Placed an order yesterday and in my order confirmation email, the 2
samples I chose are not listed!? I chose the glow recipe banana soufflé
moisturizer and the summer Fridays lip butter balm. Hoping t...
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Go back to Post Canada, FleetOptics is terrible
Farmacy Honeymoon Glow Resurfacing Night Serum - I had a sample and
loved it; leaves skin glowing and smooth. Worth every penny ($77+tx)!
Just use sparingly (less than 3x a week) and remember to apply...
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Re: Go back to Post Canada, FleetOptics is terrible
Does Sephora even emailed us (their clients) about changing their
delivery company? I don't remember receiving one BUT they should've. And
The reason WHY. I understand Canada Post is super behind with...
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Re: Go back to Post Canada, FleetOptics is terrible
HI @teelaine, We appreciate you for taking the time to share your
experience about the delivery of your package and apologize for the
disappointment caused. I'll send you a message shortly to follow up.
Warm regards, Laurie
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Former employee W2
I’ve was employed with Sephora from November 2019 - April 2020 and my W2
forms have not been sent to me. I’ve contacted HR and the Sephora
payroll email and still haven’t gotten a response. My W2 requ...
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15% off coupon is missing
Hi I recieved my 15% off coupon that says it is still valued till March
8, 2021. I wanted to make a purchase today as it's the last day to
redeem it but it is now gone. I have not used it yet and I th...
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Re: 15% off coupon is missing
Hi @ForeverJessy, This promotion is still valid today! It valid through
11:59PM PST today. If for any reason you are unable to apply the
discount code to your order at checkout, please contact us via ...
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Re: 15% off coupon is missing
Hi @DaneeBT I am unable to apply the discount code as the coupon doesn't
show up on my account anymore. What should I do then? Do I still have to
call? Thanks Jessica
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No samples and no rewards
Hi i went to a sephora inside a jcpenney and made a purchase of a $136.
The sells person didnt offer samples or nothing. And havent get any
points for my purchase.
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Re: No samples and no rewards
Hi @sirena13, Sorry to hear you didn't receive the points for your
purchase! I'll send you a PM. Additionally, at this time, sampling will
be limited to commercially prepackaged samples; quantities ar...
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Never got code
Hi, I made a purchase of over $50 on a qualifying product during the
period to attain the 15% off discount. However, I never got the coupon
code and was wondering where I would find/get it. thank you! Maddie
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Re: Never got code
HI @amazinmaddie and @MelonPop, Sorry to hear that! I'll look into this
then send you a PM. Always, Danee
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Re: Never got code
Same. Today is the last day to use the promo but I haven't received an
email and no discounts appear in my cart when I try to checkout. When I
log in, I get the banner telling me I've earned 15% off for spending $50
last month but I can't redeem it.
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15% code not working
Hello, I have a beauty insider 15% off code to use before tomorrow but
when I go to use it it says it's onky for certain Beauty Insiders(?)
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Re: 15% code not working
I also earned the 15% off coupon but never received an email with a
code. On the home page i see "you earned it, here's 15% off" but nothing
is discounted in my cart as i have several items sitting there. please
help
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Return
If items were a gift and I've been on vacation and had covid so I
couldn't go anywhere for months and it's over 90 days can I still do a
store credit with receipt?? With no items used and all original
packaging?
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Re: Return
Hi @Angelalovesbray, I'm sorry to hear that! If the items were purchased
in store, I recommend contacting your local Sephora store directly for
more information and further assistance. If you have add...
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connecting points to account
I have points connected to my phone number from in store purchases and
points connected through my account through the app. How can i connect
my phone number to combine my points?
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