Horrible customer service on the phone
I had some problems with the promotion I received so I went on calling
the customer service rep.He started confirming my membership and asked
me about my email, I responded to him my email then he wen...
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Re: Horrible customer service on the phone
I had some problems with the promotion I received so I went on calling
the customer service rep.He started confirming my membership and asked
me about my email, I responded to him my email then he wen...
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Can I still get points for makeup bought in store
I bought makeup in store and it was a big amount, about 800 dollars
worth. My beauty insider account wouldn’t go through so I just made my
sister put her number in, how do I get these points?
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Unsuccessful authorization
Hi, I just want to know did anyone with the unsuccessful authorization
issue got any solution ? I am getting tired to go back and forth with
customer service and getting the same copy paste response e...
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Horrible Customer Service
I am pretty new to Sephora and I am so upset 😡 I tried the chat option
even email 📧 I called and spoke to a representative. She wasn't
listening to me at all so I asked to talk to a supervisor. She ...
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Re: Horrible Customer Service
omg, I have the same experience. The rep literally just hung up on me
after I asked his name because he knew if he told me his name he would
get reported! I am so sorry for all the consumers that have to go thru
all this
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Re: Horrible Customer Service
Hi @Tkay1032, I am so sorry to hear about your experience via phone! I
am going to send you a PM to gather the details of your experience.
Always, Danee
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Re: Horrible Customer Service
My problem NEVER got solved. I didn't get the items I wanted. Just
frustrated. I wasn't talking just about the current coupon code that
EVERY single rep INSITED I was talking about. I am over it. Just...
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Re: Horrible Customer Service
@Tkay1032 I recently sent you a private message requesting for more
information. When you have a moment, please respond directly to my PM.
Thanks!
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Shipping problem
I received your response and your 100 points. I really don't understand
why Sephora thinks throwing someone $1-2 is some type of compensation
for blatant lies! I have emailed Sephora to request that m...
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Re: Shipping problem
I sent you my response @@sephora. I am waiting for a response regarding
the cancellation of my order.
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Re: Shipping problem
@Kalasmom3 I'm sorry I haven't received a private message from you. To
reply to my private message, please click on the envelope icon in the
top right corner of BIC, select my message, then reply. Thank you!
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Spend $50 Get 15% off
I made a purchase in February that I think fit the requirements for a
“spend $50 get 15% off for a future purchase” promotion. The time frame
for the 15% off ended February 23rd and I haven’t received...
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Re: Spend $50 Get 15% off
Hi @MenaMeraki and @alccam, I am sorry for the delayed response. If you
still need assistance, please send me a private message. Best Wishes,
Janean
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Can’t redeem birthday gift
When I tried to add the birthday gift it says “one or more SKUs cannot
be purchased”. Is there any way to fix this? Thank you!
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Damaged packaging
Hi, I ordered oribe gold lust repair and restore conditioner and the cap
is busted. It will not remain closed and will leak if I try to use
it.... help??
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Receipt Points
Store didn’t scan my Sephora account so I could get points. I still have
my receipt. How can I fix this?
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Shipping issues
So recently I had placed an order that was taking an unacceptable amount
of time to be delivered. I made several phone calls and each time I was
told yet another lie. Finally I just cancelled it. Well...
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Re: Shipping issues
@sephora I received your explanation for why (according to you) I was
sent a delivery date and no delivery. That is FALSE and just another
lame excuse for the incompetence that is Sephora. I will be cancelling
and cutting my cc.
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Re: Shipping issues
@Kalasmom3 I will send you another private message. To reply to my
private message, please click on the envelope icon in the top right
corner of BIC, select the message then reply. Thank you.
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Re: Shipping issues
Hi @Kalasmom3, I responded to your other post and sent you a private
message. Please check your inbox when you have a moment. Thank you!
Always, Danee
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Order
Hey Sephora, having issues with my order. I placed the order on 3/4 also
revived a email saying it was shipped with a estimated delivery date of
3/8. However when I track it on FedEx site it states it is waiting for
the package ?
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Re: Order
I literally was coming to say the exact same thing! Recently I had
another order that was taking forever to ship. I was lied to
repeatedly,given various excuses, that I checked and found them untrue.
...
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Re: Order
Hi @Kalasmom3, I'm sorry for your order experience! I'll look into this
then send you a PM. Always, Danee
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Re: Order
@DanielleRc I will look into this for you and send you a PM.
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Caudalie mystery!
So like others I only received one of the seven after making a purchase
qualifying me to receive this set. I was told that it was no longer
available yet it showed up as a new offer this morning. Why ...
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Re: Caudalie mystery!
Same experience! Very disappointed that I only got ONE! The 7 samples
value $33.25, but I only got one. I could have purchase the same item at
other stores, they offer free gifts, for real. Also, you ...
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Re: Caudalie mystery!
Hi @ddebb, I'm sorry to hear about this. Upon review, it appears that
Laurie recently sent you a private message regarding this promotion.
Additionally, this promotion is currently out of stock on our...
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