Return without packing slip
Hi!I recently purchased some products online but later sadly found the
shades not actually working well with my skin tone... So now I'd like to
make returns for them in store. However, I no longer hav...
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Re: Return without packing slip
Hi @MelindaMeooow, Yes! If you no longer have the packing slip, the
store can locate the order with your order number from your Sephora app
or the order confirmation email. Warm regards, Laurie
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Returned to sender
Hi - I have no idea why but usps has marked my package as return to
sender. It was out for delivery today and then they did that for some
reason. Now what do I do? Will I get a refund ? Any help appreciated
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Re: Returned to sender
Hi @MeganK01, I'm sorry about this! I'll take a look in more detail and
I'll send you a message. Warm regards, Laurie
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Frustrated and disappointed
On January 5th I placed an online order. I paid for products that I
haven't received. I contacted customer service twice, they just said
that it appears that the package has been sent to the warehouse...
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Points
My friend bought me a perfume from Sephora as a gift and she gave me the
receipt just in case how do I add my receipt to add points to my account
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Re: Points
Hi @claumiri, I will send you a private message. Best Wishes, Janean
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Would be lovely
It would be great if we could receive notifications of products we
aren’t allergic to. I am allergic to Vitamin E which in turn relates to
tocopherol ... it’s in almost everything 😳
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Promotions
Where have you hidden the promotions you always have offered? when I
search for promotions, I only get the "daily promotion" - where are the
rest? When I click on view promo codes when I am checking o...
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Re: Promotions
@a9thcrum You can find our current Beauty Offers here>
https://www.sephora.com/beauty/beauty-offers
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Cancel/change order
So o JUST now placed an order for a one liter bottle of Pureology
SHAMPOO. It was supposed to be CONDITIONER can we change this???
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Birthday Gift
Hello, My Birthday is on 1 March, I can't redeam birthday gift can you
please help me? 🤗
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Re: Birthday Gift
@Takkusia Make sure you're signed in. Put whatever products you plan to
purchase into your cart. At the checkout page, click on the Rewards
Bazaar and the birthday gift options should show up there. Y...
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Re: Birthday Gift
my birthday isn't listed coreectly, and i need help, someone to correct
it .
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Missed birthday 2020
I missed my birthday month (November) in stores because I was trying to
avoid malls, and there wasn’t much time to get there through all the
lockdowns (Toronto Ontario, Canada). Is there a way to stil...
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Re: Missed birthday 2020
I hope you were able to get help from Danee. I had the same thing happen
to me and when I emailed customer service they were super nice and
offered to send me one of the 2021 birthday gifts instead of...
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Re: Missed birthday 2020
Hi @FaithSnow, Regretfully, our 2020 Birthday Gifts are no longer
available. I will send you a PM to further assist. Always, Danee
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Re: Missed birthday 2020
Hi DaneeBT,I missed my birthday gift in November too. Would you be able
to help me with this?
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Sale Section Canada
Afternoon,Not sure if anyone else has noticed, but there are a few
different items in the Sale section on the Canadian site that are
showing as on sale, however once you click through to the product, ...
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Re: Sale Section Canada
I noticed that too, but I saw that sometimes the sale price is only for
specific shades, and even though it shows as being on sale, the shades
might have sold out and no longer show in the options at ...
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