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200,519 Posts
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Re: Does anyone else not receive their samples?
Same…Sephora at Kohl’s just down the road. And when I do get samples,
they are almost NEVER what I requested. It’s getting maddening! I’m
about done with Sephora. I can get ‘almost’ everything I need ...
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Re: Does anyone else not receive their samples?
I know, I don’t think I’ll be spending the $1000 to qualify for rouge
this year either. They’ve taken away all of the benefits I care about
anyways - no free make overs and shipping is free whether yo...
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Re: Does anyone else not receive their samples?
Hi @alanabanana3, I'm so sorry for the trouble and thank you for sharing
this feedback with us! I'll send you a message shortly. Best regards,
Laurie
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Birthday Points Not Showing
I purchased the birthday bonus points along with product, and this shows
on my order history. But they have not been added or show on my total
Beauty Insider points. What is the issue?
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Re: Birthday Points Not Showing
Hi @Taffye, I'm sorry to hear this! I'll send you a message shortly.
Best regards, Laurie
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Missing Order
Hi, I ordered from Sephora several times this past week. I got 3 of the
packages that have been labeled as delivered but my very first package
still has not arrived. Since the others have arrived, I d...
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Just got my order in today, product expired 05/22
Hi,Been dealing with some great mask acne.wanted to try something new so
I went with Murad acne control outsmart acne clarifying treatment. Got
it today from the online order. Noticed on the package t...
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Re: Just got my order in today, product expired 05/22
@canary8 Oh no! I will send you a PM to help.
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i made a mistake with my review for the shikulime gel to oil cleanser review
i posted the wrong review for this product and wanted to redo it. can it
be deleted so I can reupload? WASO SHIKULIME Gel-to-Oil Cleanser 4 oz /
125 mL
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Re: i made a mistake with my review for the shikulime gel to oil cleanser review
@mvillon08 I have removed it for you and it should come down from our
site within 24 hours.
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Re: i made a mistake with my review for the shikulime gel to oil cleanser review
thank you so much!
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In-Store Points was not applied
Hi, I was wondering if anyone else purchased at a Kohls Sephora and did
not get your points multiplied? I am missing out on 391 points and
plenty more from an online order from July 15th and 16th. Is there a
delay or days of processing?
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Re: In-Store Points was not applied
I also had an in-store purchase-my 1st with Sephora and don’t see the
points applied. Do they link the account to your phone#?
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Re: In-Store Points was not applied
Hi @sweetenist Oh no! I will send you a PM to assist! Always,Danee
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Re: In-Store Points was not applied
This has happened to me as well. Every purchase in store I’m not getting
my points and during covid I had 1575 points now I had none after
lockdown n now not getting my points for in store purchases. ...
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Re: In-Store Points was not applied
Hi @katniss1234 Oh no! I will send you a PM to assist. Always, Danee
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Not satisfied
I placed an order, never received it. I spoke to someone at Sephora and
they told me because the amount is $326 they cannot refund me nor resend
my items, so what am I supposed to do? This isn’t my fa...
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using a gift card for online purchase
So disappointed in Sephora when trying to use a gift card as
payment...how was I supposed to know that I needed to put the gift card
into my payment profile first, rather than just using it as a payme...
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Re: using a gift card for online purchase
@Dancermum I'm sorry for the confusion! Gift cards are entered in the
Payment Method section at checkout. I will take a look and will send you
a PM.
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Why won’t the app let me check out??
I keep getting an error message that my credit card details are wrong.
I’ve literally tried three cards. Is there a way to fix this?!
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Re: Why won’t the app let me check out??
@therealtayds I will take a look and will send you a PM.
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Order never went through
Two weeks ago I placed an order, it apparently didn't go through as I
never received an email and my credit card was never charged. What
didn't my order go through?
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Re: Order never went through
@Taylor07070707 I will look into this for you and will send you a PM.
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Change my birthday on Sephora
Hi! My birthday is actually August 2, but my account says August 3. Can
you please update it? Thank you so much!
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Order isn't here
I got a email saying my order has arrived, when I got home from work
there was no package. I have a locked mail box so I know no one took it,
I'm wondering what to do next.
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Rewards
So my credit card rewards did not disappear, I still have them. But
today I tried using it and the transaction did not go through. So I
redid the transaction but now it says that my credit card reward...
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Re: Rewards
I experienced the exact same thing that my purchase didn't go through,
but the credit card reward shows as "has been redeemed. I called Sephora
customer and they asked me to call Comenity. I was on ho...
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Re: Rewards
Hi @reyrosie11 I'm so sorry to hear about this! Our credit card partner,
Comenity, has experienced recent outages and they're working to resolve
all issues including credit card reward issues. I recom...
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Re: Rewards
I contacted Sephora first and they said to call Comenity, I called
Comenity and there said to contact Sephora
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Re: Rewards
@reyrosie11 I'm sorry for the misinformation you were provided. Credit
Card rewards are handled by Comenity and they will be able to assist you
further. It is likely their system is not fully up and r...
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Credit Card Account
Spoiler (Highlight to read)Spoiler (Highlight to read) It’s has been
over a month and I still have not received my card. I filed the card
lost over the phone almost 2 weeks ago and I still havent rece...
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Re: Credit Card Account
@UniqueGlam I'm so sorry to hear about your experience and I will share
this feedback with the appropriate department.
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