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Received damaged item
Just got this in the mail today and opened it up to see it completely
dislodged from the compact.
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Canceled Order!
I placed and order and forgot to add a promo code so I canceled just
minutes after.. when will I have a refund please???
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Re: Canceled Order!
Hi @menna255, I'll be happy to check on this and I'll send you a message
shortly. Warm regards, Laurie
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No points added
Today I changed store after the bad experience in Lexington the cashier
asked me for my email but she didn’t add the points to my account.should
I shop on line only ?
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Re: No points added
Hi @papeete, I'm so sorry to hear this! I'll send you a message shortly
to assist. Best, Laurie
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Reviews not posting
Hi there, I left reviews for both the Peace Out Retinol Eye Stick and
the Peace Out Salicylic Acid Acne Healing Dots from my account, and
neither ever posted (from what I can find). I left them twice ...
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Add points after purchase
I bought several items online and forgot to logon to my account. Is
there a way to add my insider points now after purchase?
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Review
Hello, I am needing to edit my review but I don’t see a way to do this.
Anyone have advice how to do this? Thank you!
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Re: Review
@AnjFilanj I will send you a PM to help.
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Re: Review
@AnjFilanj @I would post in the customer service support thread so a MOD
can help you.
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Unsuccessful authorization
I ordered the item once earlier this month. It worked perfectly then.
This time I ordered the same item again and it shows unsuccessful
authorization. Is the item out of stock or can my card just not ...
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1 Reply
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delivery
Hello. I don't know where is my package. It was written shipped but I
press button "tracking words" I saw nothing. Please help me. When does
my package arrive ?
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1 Reply
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Re: delivery
@Jamila27 I will take a look and send you a PM.
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500 Extra Points for spending $50
I spent $315 on 6/2 and received a card at checkout for 500 extra points
for spending $50+.The extra points are not showing up for this. Thank
you for help with this.
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Debit card not working online yet i was debited.
I dont know what is wrong with the app. I placed an order and it showed
card error even when all details were correct. Then I get a debit charge
in my bank acct from Sephora. My cart still has all ite...
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1 Reply
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How to update my birthday?
Hi, just realized that the birthdate is listed wrong for my account. Can
a mod PM me how to fix it? Thank you.
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1 Reply
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Refund
I placed an order but forgot to add something to my cart. I cancelled it
and reordered but was still charged for the order I cancelled. When will
the money be put back into my account? Thanks in advance!
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1 Reply
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Re: Refund
@TaylorM1501 You re not charged until your order ships. When you cancel
the order, the pending authorization is reversed from our side and
typically takes 24-48 hours for the funds to be returned to y...
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Undeliverable Package
Hello, I was supposed to receive a package today and at first it said
out for delivery and was to be delivered by 8pm. I waited and at 8:15 I
checked the status and it said that it was “undeliverable”...
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1 Reply
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Order
I just ordered and my free gift didn’t go through! I spent over $70 and
added the free gift of Marc Jacob promotion and it disappeared in my
order!
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Re: Order
Hello Beauty! Both my orders was supposed to come today and now it’s
backed ordered until Monday! I was looking forward to my products today!
Is there any way you could give me 50 points so I could go...
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Re: Order
@Butterfly0807 I will look into this for you and send you a PM.
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Re: Order
Hi @Butterfly0807, Sorry to hear that! I'll send you a PM. Always, Danee
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Re: Order
In reviewing your account, it appears that you were assisted earlier
today and I see that 100 points were credited to your Beauty Bank.
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Re: Order
Please consider for the inconvenience of hooking a beauty up with 100
points please, so I can pick a item with the 500 points that are added
from promotion! As you seen it’s been a while since I treat...
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Re: Order
I see that it’s out of stock! Is there any way you could add the Versace
crystal to my order??? Marc Jacob was in my cart and when the order went
through it was gone! I just wanted the free gift promotion!!
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1 Reply
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