Re: Receipt
Hi @drgbaby, I'm sorry for the trouble and I'm happy to help! I'll send
you a message shortly. Warm regards, Laurie
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More OnTrac Problems...Ugh!
Sephora continues to contract with OnTrac despite many of us complaining
about them not delivering packages. I was expecting a package today. I
was home all day and I have a Ring camera. They marked t...
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Re: More OnTrac Problems...Ugh!
Hi there! Thank you for your reply. No need to contact me anymore
because my package magically showed up at my door, but I wanted to make
known that OnTrac is super shady, as many others have said on ...
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Where are all my points?
I went into Sephora and bought something and she said I had no points. I
was shocked because I was saving them up. Then I got home and checked.
All of my points had been wiped! Why? Is this new? I hav...
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Re: Where are all my points?
Hi @alliklair, Points only expire if your account has been inactive for
12 consecutive months or more. You can keep your account active by
making a purchase or redeeming a reward or the birthday gift....
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Reward arrived broken
Hi,I redeemed the ZENDO offer for spending 34$ and unfortunately the
eyeshadow pallette arrived completely broken and spilled all over my
floor when I opened it. There is barely any usable eyeshadow l...
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Reward points
My boyfriend forgot to give my phone number to receive points, is there
a way I can add it to my account? I have my receipt
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Re: Reward points
Hi @michelleguil, This post has been moved to Customer Support and I'm
happy to help. I'll send you a message shortly. Warm regards, Laurie
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Birthday change
HiI just registered and made some mistakes on my birthday. Could anyone
help me change it to December 22, 1990? Thanks
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Re: Birthday change
Hi @kuankc, I have updated your birthday. You may want to log out and
then log back in. Thanks! Best Wishes, Janean
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POINTS DISAPPEARED?
Wait... where are all my points?... what happened. Please help me... Was
there some type of announcement anywhere...? No one told me!... omg.
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Re: POINTS DISAPPEARED?
Hi @ShondaT, Points only expire if your account has been inactive for 12
consecutive months or more. You can keep your account active by making a
purchase or redeeming a reward or the birthday gift. I...
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Wrong Address
I have a recent order that is going to the wrong address. It hasn’t been
delivered yet and I am hoping that I can get it re-routed to the correct
address.
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Re: Wrong Address
Hi @CaitlynNeville, I will send you a private message. Best Wishes,
Janean
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Shipping delays/lies
This is not a question but rather a statement. This company straight up
lies to it's customers regarding shipping, why something hasn't
shipped,the fact that is HASN'T actually shipped, and also fail ...
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Re: Shipping delays/lies
Thank you for this. Customer service routinely blames the USPS but my
package is now over 30 days over due with no useful tracking
information. I've ordered from other businesses that ship via USPS fr...
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Re: Shipping delays/lies
I agree with you 100%. Their shipping has been a hot mess lately. It’s
making me rethink buying online from them at all. I placed a small order
on Feb 26th. The first time I checked tracking, it said ...
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PayPal Declined
Good morning, I've been trying to put an order through since yesterday
afternoon and every time I place the order it says that PayPal declined
my transaction. I contacted PayPal to confirm that my acc...
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Add points to account after purchase
Hello! My husband made a purchase and forgot to put in my account
information. I dont see a way to add the points myself on the app! Is
this possible to do?!
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PayPal Issue
So, this is the third time I’ve had an issue with Sephora’s PayPal
checkout,.. I make sure my preferred payment is selected through PayPal
before checking out, yet it STILL charges an account that doe...
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Item in order cancelled
I bought the tower 28 blush and lip duo in an order and it was cancelled
because it’s “out of stock”. When I bought it it was in stock and now I
can’t even find it on their website anymore. I have nev...
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Returns
I returned two items however I still have not seen a refund on my card.
The order numbers are --- and ---. I returned both items in one box with
the appropriate invoices for each item. When i checked ...
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Re: Returns
Hi @MarleeLaratte, I'll be happy to check on this and I'll send you a
message shortly. Please note, the order numbers and tracking number have
been removed from your post for security purposes. Warm regards, Laurie
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Missing Samples Completely
I received my last order and did not receive any samples at all. I'd
understand not getting my two chosen samples and get two other random
samples instead due to availability, but none were included at all.
Disappointed!
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Package Stuck in Transit
My package was supposed to be delivered on the 7th and now it hasn’t
updated in 4 days. Does anyone know how to check where it’s at or if
it’s still on its way to me? I’m leaving soon for a couple of weeks so
I’m stressing a bit.
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Re: Package Stuck in Transit
My most recent order has been in transit for three days past the
delivery date. I thought I’d be patient for a day or two more but then I
saw all these posts with similar issues and it has me slightly...
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