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Re: My birth year is 1800!
Hi @HisNameIsAmit, I have updated this for you. You may want to log out
and then log back in. Thanks! Best Wishes, Janean
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Deleting A Review
Hey, I was wondering if I can have a review removed - I went off topic
because Sephora stopped making my favourite variety of this mask and
used it to complain about it. Now that I look back on it, it...
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Exchange
How does the exchange process work during covid times? I got the wrong
shade and wanted to exchange for a different one
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Re: Exchange
HI @prabhss, Our current return/exchange policy can be viewed here:
https://www.sephora.com/returns-exchanges Thank you! Always, Danee
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Verified purchase not showing up on review
Hi, just wondering why my latest review doesn’t have the “verified
purchase” on it. I think it would be very helpful for people to find
more reviews where they know it was purchased from the site. i would
like the tag to be on there!
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Re: Verified purchase not showing up on review
Hi @unbiasly, I do see that your recent product review follows the
guidelines for the Verified Purchase Badge and I'm sorry it's not
showing up on your review! If you'd like, I can try removing it so ...
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Beauty Insider Points Not Showing Up
I bought something from a physical store and used the phone number
connected to my Sephora account. I have over 500 points missing and it’s
been over 24 hours and they still haven’t shown up. Did I ne...
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Re: Forgot to add samples to my order!
I've spent soo much money and alot of times I'll make different
purchases to get the samples. I made 4 orders trying to get the Killian
sample...nope.. Why offer or even let us choose when we're going to be
let down??
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Re: Forgot to add samples to my order!
@MandyGarcia We aren't able to make any modifications to your order once
it has been submitted. It looks like you are still within the time frame
to self cancel the order, if you would prefer to resubmit it with
samples.
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Payment error
Unable to make purchase through app or website. It says there is a
payment error though my card information is all correct. I've tried
removing cookies, remove the card and re-adding, nothing worked. ...
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Re: Payment error
@sephora you guys keep saying you'll pm to resolve but can we actually
get a solution. I'm having the same issue today and I had this last year
and the year before. What's going on with your dev team?...
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Re: Payment error
I am having the same issue!!! Brand new card. I’ve used it once before.
Everything is correct and it is activated
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Re: Payment error
Hi @Sinrau, I will send you a PM to further assist! Always, Danee
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Re: Payment error
Hi @lweid, I'm happy to check on this and I'll send you a message
shortly. Best, Laurie
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Sephora masks expire date
Hello,please i need to ask about the expiration dates of the face
masks,i bought these masks 2 years ago and the are still sealed and are
put in room temperature. Are the safe to be used because I can...
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Re: Trouble Accessing Profiles
Hi @NiKay08, We are aware of the issue and hope to have it resolved in
the near future. I may suggest seeing if using an alternate browser
and/or clearing your cookies may help resolve the issue for some
profiles. Always, Danee
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Re: Must be logged into Beauty Insider account to redeem
Ran into this problem before, make sure you are selecting the pickup in
store option when adding each individual item to your cart! Instead of
just hitting add to basket. This fixed someone else's issue, hope it
helps you too!!
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Payment Error
I have been trying to place an order through Sephora’s app every so
often for a few hours now, I’ve used this same card for a few
transactions just recently already and the information is correct but
...
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Re: Payment Error
Hi @Marisa8469, I'm sorry to hear this! I'll be happy to check on this
and I'll send you a message shortly. Warm regards, Laurie
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Parcel Missing
My parcel hasn't arrived and at this point, I would like a refund.
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Re: Parcel Missing
Hi @shimaka, I'm sorry you haven't received your package! I'll take a
look in more detail and I'll send you a message shortly. Warm regards,
Laurie
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Makeup Appointment
Can we make the $50 minimum purchase the SAME DAY that we booked our
appointment for the full face makeover or does it have to be made before
we go in?
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Re: Makeup Appointment
Hi @stumbke, Limited beauty services may be available in select stores.
For currently available services at your local Sephora store, please
visit > https://www.sephora.com/happening/home?type=service...
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