Order Still Not Delivered
Hi, My order was supposed to get delivered on June 4 but it never
happened. In the carrier's website, the new delivery date was set to
June 7 but no delivery was made either. Where is my package? I'm ...
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Wrong fragrance sample received
HelloNote a huge deal, but I requested a Gucci Bloom fragrance sample
and got a Burberry Her sample instead. Burberry Her is one of the
perfumes that I actually own. Like I said, not a huge deal, but was
excited to try the Gucci Bloom fragrance.
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Re: Wrong fragrance sample received
@Meeg71 We do have to make substitutions if the sample you chose is
unavailable in the distribution center that is processing your order. We
understand that this can be disappointing and we apologize.
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Price Match
Just found out the Peter Thomas Roth EmergenC serum I use trails for
~$65 at Walmart, will Sephora match this? Would much rather buy from
Sephora to get my points, but Sephora sells for $98
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Re: Price Match
Hi @Rene17, I will send you a private message. Best Wishes, Janean
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No Confirmation Email
Hi,I placed an order last night and never received a confirmation email.
I was signed in when I made the purchase and it’s showing on my PayPal
account too.
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Didn’t get my points
I ordered for 55$ on June 2nd and used the code at checkout GETPOINTS to
get 500 points and I still didn’t get them.
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Payment Error
I’m having a problem checking out my order. It says payment error but
it’s charging my card. I currently have 2 pending charges from my card
but the order wasn’t placed. What should I do?
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Re: Payment Error
Hi @serranojhang, I will send you a private message. Best Wishes, Janean
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Forgot to add promo code
Hello I just placed an order for over $50… I forgot to add thepoints" to
ensure that I got 500 points added to my account. Please assist.thank
you!
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Customer Support - 500 bonus point help
Hi, This past Friday June4 , I got a card saying I’d earned 500 points
for spending $50+ and still haven’t gotten any email and my point
balance has not been updated. Does it usually take longer? The ...
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Missing points
I’m missing the points I just got off from a purchase that was shipped.
How long does it take for them to be added. It was part of the promotion
spend $50+ get 500
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Re: Missing points
Hi @naomi210, I will send you a private message. Best Wishes, Janean
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Customer service
No longer buying from sephora! Bad customer service!! If nothing can be
done why have a customer service section in the first place#sephora
#customerservice
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Re: Customer service
@mirasfav I'm sorry to hear about your experience. I will send you a PM
to help.
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Lost points
I was very disappointed to find that my 1200+ points have been
deactivated due to inactivity for 12 months. My points cancelled to 0
during the height of the Pandemic. They expired during May of 2020....
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Can’t find my reviews
I can’t find any of my reviews! I’ve been a part of Sephora for many
years now and my app says 0 reviews and on a desktop, it shows 1 review
from 2018. No idea where all my other reviews are?? I recen...
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Forgot to add Promo!
Hi! I placed my order on Sunday June 6th and added the Bonus 500 points
promo code, but had to re-do my order and forgot to add it again. My
order has already been shipped. Is there a way to still get this promo
with my order?
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Wrong Item Sent
I ordered a Murad product and did not receive it along with my other
items. Everything else in my order was right except this one item. What
do I do so that I get my right item?
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Wrong item
In my order() I ordered a Sephora facial razor, which I did not receive
and was sent a sephora collection lip mask. I would like the razor I
ordered.
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Re: Wrong item
Hi @drygin, Oh no! I'll send you a PM. Always, Danee
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Re: Wrong item
Hey I have the same issue. I ordered a Murad product among other items.
The other items are fine but the Murad Rapid Spot Corrector Serum is
missing.
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$50 500 Point Help
Hi! I made a recent purchase over $50 in-store and just realized the 500
point bonus isn’t automatically applied! I wasn’t given anything or any
info at checkout, but was hoping I could still get the points.
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Laser shipping scam
The company Sephora uses, laser shipping, does not deliver items and
continues to mark them as undeliverable and returns them to Sephora.
When Sephora gets USPS to send the item I receive it. They need to stop
using this company!
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Re: Laser shipping scam
Every time my order is shipped with Laser ship there is a problem. I
don't understand why Sephora continues to do business with this company.
My most recent order status per Laser ship is "label creat...
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Re: Laser shipping scam
Hi @Jill1015, I'm sorry to hear this! I'll take a look in more detail
and I'll send you a message. Warm regards, Laurie
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