Change number phone
hi teamI want change my number phone but dont find in account setting
plz meThanks
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Package ripped open
My package was delivered today but it had been ripped open and all I got
were empty boxes. Help! First time this has ever happened.
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Sephora stole $136.00 from me!
I purchased some items from Sephora website for a gift and never
received the package. I then contacted customer service who sent out
another package instead of refunding me. They sent it but by the t...
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Adding Points to Insider Acct After In-Store Purchase
Hello Sephora Customer Support,
I made a purchase today at Sephora
in-person and my insider account was not used by the cashier. Can
someone help me get these points added to my account if I provide my
receipt?Thank you.
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Cancelled order
I have been trying to place an order 3 times. They have all been
cancelled due to not being able to verify my payment. Which is stupid
because I have not changed anything at all. I called customer ser...
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Re: Cancelled order
Hi @beckybecky, I'm sorry to hear this! I'll take a look further and
I'll send you a message. Best regards, Laurie
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Duplicate submission
Hello,I have been trying many times to post a review regarding the Fresh
rose deep hydration face cream, but it says" duplicate submission", and
this have been a few days, could somebody help?
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Re: Duplicate submission
Hi @NNAAA, My apologies for the confusion! It looks like you currently
have a review posted for that item. You can view it by clicking your
Community profile, then clicking your Reviews. Warm regards, Laurie
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Can’t sign in on app
I haven’t been able to sign into the Sephora app for a few days and
keep getting this error message. I tried deleting and reinstalling the
app and changing my password, but I can log in on a browser
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Re: Can’t sign in on app
Hi There, I am sorry for the trouble you are having. I will send you a
private message. Best Wishes, Janean
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Re: Customer support
Mine is the same. How do I get it replaced? Searching for customer
service ph no. Any idea?
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Vib
Hello,Would you mind telling me If I spend 50$ and get 500 points, I can
only use them to get 10% off or to get Rouge/Vip status as well?
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Re: Vib
Hi @Armina1999, You can use your points to redeem the $10 Beauty Insider
Cash reward, or to redeem items in the Rewards Bazaar. Please keep in
mind that your points will not impact your status (Beauty Insider, VIB,
Rouge). Thanks! Best, Laurie
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Re: Vib
Hello dear, I noticed something on my account and I may have contacted
you before over it, but I never got an email with a reply, anyway... so
I had made 2 separate purchases of a total of around 200$...
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Re: Vib
@MichelleVetTech I will look into this for you and send you a PM.
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Ingredient transparency
I try to use mostly clean beauty, but sometimes can’t find exactly what
I’m looking for, so I’ll pick up something else. In doing so, I still
try to be conscious of ingredients and therefore look at i...
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Re: Ingredient transparency
@ingredients I'm sorry for the confusion and appreciate you bringing
this to our attention. I have forwarded this to the appropriate
department to look into and correct on our site.
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Fenty, Missing Item in Order
I just received my order, was very excited to received it but highly
confused and upset that I’m missing an item. I ordered the Fenty Beauty
by Rihanna Soft Matte Complexion Essentials. The packet tel...
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Upload Points
Hi! I bought over $100 worth of stuff today but didn't use my Beauty
Insider card to receive my points. I have my receipt, is there a way I
can get the points still?
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Re: Upload Points
Hi @sophiaspir, I will send you a private message. Best Wishes, Janean
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foundation
foundations- i need help find my shade of foundation
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