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Haven't received my refund...
Hi, I've returned a product through mail and it's been delivered a month
ago (May 11) , just wondering how much longer do I need to wait?? Thanks
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Brand new mascara with broken wand
Hi, I purchased the full size of Benefit’s bad gal BANG! about two or
three weeks ago. I had gotten the mini size first and liked it so much I
decided to buy the full size. I hadn’t open the new masca...
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Re: Brand new mascara with broken wand
I too have a broken wand on a brand-new, full-size Beyond Mascara. Was
excited. I'm so disappointedIs there a way to pull the brush out? if
it's even in there. Definitely a defect with the crazy narrow opening.
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Package
I had my package say delivered last night around 10pm which is a weird
time but its no where at my house and i have checked with all my
neighbors usually i wouldnt freak out but it was kind of expensive!
Please let me know
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Re: Package
Hi @ivym1, I'm sorry to hear you haven't received your package! I will
send you a PM to further assist. Always, Danee
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Forgot to add promo!
I spent $100+ and completely forgot to the the HAIRFUN promo ! 🙃 Can
this be added, please? Thank you for your help!!
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Re: Forgot to add promo!
Hi @SkinAndTonic, Once an order has been placed, regretfully, it cannot
be modified. I'll take a look at your order then send you a PM. Always,
Danee
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Did not receive extra 500 points
Hi Sephora Team, I spent $50+ at Sephora in-person on 5/28/2021 and
received a card saying I would get 500 extra points, which would be
confirmed through an email. I never received this confirmation o...
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PERK FACIALS
Hello! I am a VIB member and I was just wondering if there was any
update regarding if or when the PERK facials will be coming back
in-store? Now that the vaccine is out, majority of businesses are op...
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Re: PERK FACIALS
Hi @xxbrownskindeex, I recommend contacting your local Sephora store
directly for more information regarding store services and when certain
services will be returning! Thank you! Always, Danee
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Question
Hey guys I know this is a common question. But how are we suppose to add
points to our account using our receipts if the sales associate told me
I could add my points by scanning my receipt?
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Re: Question
Hi @xoxochar101, I will send you a PM to help with this! Always, Danee
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customer support
i placed an order two weeks ago and still haven’t received my order, the
status says “shipped” but i haven’t gotten any details since then also
the expected “delivery date” has already passed and i just want my
package 🥸
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Missing package!
So lasership said they delivered my package to Stephanie - me - at 8:04
last night but that didn’t happen. I looked on my porch and all around
and it wasn’t there. Help!
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Body oil
Hi! I had a question. I have super sensitive and dry skin, I was looking
for a body oil to help. I currently use the 100% Unrefined Sclerocraya
Birrea (Marula) Kernel Oil by drunken elephant for my fa...
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Package stuck in Memphis :(
Was suppose to be delivered the 7th and never showed up, then ahipping
number showed it was on transit I have USPS looking into it.. how long
should I wait? What do I do?
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36914122096 ORDER
I just received my order from my mother's day gift card. One of the
colors in the eye shadow palette was completely crumbled and destroyed.
How do I get a replacement. I ordered online.
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Re: 36914122096 ORDER
Hi. I am trying to reply to your direct message but it is saying it is
not deliverable. Yes that is the item that was damaged and a replacement
shipped to the original shipping address will be perfect. Thank you
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Re: 36914122096 ORDER
@bgirls I'm so sorry for the delayed response. I've been offline for the
past several days. In reviewing your account, I see that you were
recently assisted!
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In Store Makeup Services
Are Sephora locations still doing customers’ makeup when the purchase
$50-$60 worth of products??
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