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Missing samples
I just received my order and I didn’t get any of my free samples. I
understand they can be out of stock but I always happy to see
replacement.
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Re: Missing samples
Hi @LadyTiramisu, Sorry to hear that! I'll send you a PM. Always, Danee
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Re: Missing samples
I m also missing my beauty offer in my today package too. Is it possible
for resend ? @DaneeBT
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Sent package to address that doesn’t exist
Hi, I was trying to track my package and I got a notice that said my
package was undeliverable. I double checked my shipping address and I
realized I put my town name where I should have put my street name. What
should I do?? Please help!
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Re: Birthday gift
Hi @Rubimaan, Oh no! I'll look into it then send you a PM. Always, Danee
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Shipping
Hi I just wanted to know how the delivery works. Do they drop the
package off at your door? Do they put a pick up slip in your mailbox so
you can collect it at a post office? I work during the day and...
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Re: Shipping
Hi @metalamel, Generally, most packages will be delivered to your
doorstep. If you have questions or concerns regarding the delivery of
your package, I recommend reaching out to the carrier directly. Thank
you! Always, Danee
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Order-customer support
I ordered several items and chose the “ILIA Fullest Volume Mascara trial
size” as a “reward” but it did not come in my package. How can I get the
ILIA mascara that I chose?Here is my order number --- .Thank you
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Re: Order-customer support
Hi @hoaloha8, I'm sorry about this! I'll send you a message shortly.
Please note the order number was removed from your post for security
purposes. Warm regards, Laurie
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Missing Samples...
I just received my order and the samples were not included. I
amdisappointed as I use the samples as a guide to buying the full size
products. Thank kindlyC
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Re: Missing Samples...
Hi @whatdoesafoxsay, I'm sorry to hear this! I'll send you a message
shortly. Warm regards, Laurie
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Unsuccessful authorization order, need help
I ordered last night, and received confirmation emails. However, I found
it was canceled today due to unsuccessful authorization. It was my first
time to order online. I don’t know what to do now.
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Re: Unsuccessful authorization order, need help
Hi There, I am sorry that your order was cancelled. I suggest using a
different form of payment. For assistance, please contact us at
1-877-SEPHORA (1-877-737-4672). Thanks! Best Wishes, Janean
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Re: Cancel order
Hi @baaabyteeth, You can self-cancel your order shortly after it has
been placed. You can do this in the Order Details in your account. After
your order has been sent to our warehouse, it cannot be ma...
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Package delivered to wrong address
I had a package that was delivered today but it went to the wrong
address! I swear i put my current address in the shipping information,
can someone help me
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every time ??
every time i order things online from sephora instead of going to the
store, they always say that they’ll ship up to five days after my order.
I have two shipments i’m waiting on, both of which told m...
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Re: every time ??
Hi @anastascia, I am very sorry about that. I will send you a private
message. Best Wishes, Janean
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I am so disappointed that I didn't get my samples!
I receive my order and was so disappointed that I didn't receive my
samples! Some of them were even specifically listed in my order receipt
-- specifically I had hoped to try these: "Dior Capture Tota...
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exception
Spoiler (Highlight to read) My order was supposed to arrive September
1st but when I checked the delivery status the next day it says
“EXCEPTION” with no further details. I don’t know what to do now b...
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Re: exception
Hi @kelliehouser, I am sorry and I will send you a private message. Best
Wishes, Janean
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Missing item
Today I received my order, and am missing a benefit mascara I purchased.
It's even in my order slip inside the box.
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1 Reply
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Re: Missing item
Hi @macabremac, I am sorry about that. I will send you a private
message. Best Wishes, Janean
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Edit Review
Hello. I made a review yesterday on my ILIA purchase, but it looks like
it was cutoff. Can I edit my “Great Tinted SPF” post or delete and
repost it?
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1 Reply
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Re: Edit Review
Hi @LuckySharms, I will send you a private message. Best Wishes, Janean
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