500 points for $50 purchase
Hello, I visited the Sephora Totem Lake store in Kirkland, WA yesterday
and I was told by the customer service representatives that I would get
500 points for spending over $50. The representative ord...
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BONUS POINTS
Saw that Sephora was doing the 500 point bonus on a $50+ purchase. The
points were supposed to be awarded to my account within 24 hours—-I
still have yet to see them. The normal points were added, bon...
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Re: BONUS POINTS
Same! It's been more than 24 hours since my $50 purchase but no 500
bonus points yet 😞
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Re: BONUS POINTS
Hi @lucyzazueta and @myphilosophie, Sorry to hear that! I'll send you
each a PM. Always, Danee
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Re: BONUS POINTS
Same thing happened to me! It’s been more than 24 hours and the points
haven’t been added
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Re: BONUS POINTS
Hi @rikivee, I'll take a look further and I'll send you a message
shortly. Best, Laurie
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Re: BONUS POINTS
Hi @sKovac25, I'll check on this and I'll send you a message. Best,
Laurie
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Scent certificate redemption
How do I redeem a scent certificate? It is labeled as online redemption,
but there are no directions and the code keeps popping up as invalid.
Where do I put the code
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Re: Scent certificate redemption
@fitnessangel to reply to my PM, please select the envelope icon in the
top right corner of BIC, select the message, then reply. Or you can try
messaging me from here: https://www.sephora.com/users/da...
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Online Payments Failing
I pay my total balance on cards every month. Am I the only one who
suddenly without cause has "payments returned" Its happened twice this
month. It has never happened before. Is this a payment process...
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Re: Online Payments Failing
Hi @Imahavah, I'm sorry to hear about this! If this is regarding your
Sephora credit card, we kindly ask that you contact Comenity Capital
Bank directly: 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (...
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Re: Online Payments Failing
Yes I did that and a dispute was entered. Im waiting for a response to 2
disputes for the same thing. I was hoping I could get a response sooner.
I am worried about my credit score. I pay this total b...
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Receipt
Hello Good night, I want to scan my Sephora received for get points, i
don’t know if I have my Sephora credit card they go directly to my
account😣
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Re: Receipt
Hi @gabiale21, I'll send you a message shortly to assist. Best, Laurie
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Costumer service
Hello! I have a receipt from yesterday that I would like to add to my
insider account if possible. I really appreciate any help and advice.
Thanks
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Linked giftcards on checkout page
Hello there, There are two gift cards linked to my account. I need to
use 7 gift cards at once to be able to purchase $699+ products at
sephora, therefore I need to CALL with my gift card information ...
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Re: Linked giftcards on checkout page
Hi @van123456789, If these are e-gift cards, please contact our e-gift
card customer support team directly for further assistance with
retrieving the full gift card numbers. You can contact them here ...
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Shipping
Hey, my Sephora order is a week and a half late! And it doesn’t even
show a estimated delivery time anymore. 😕
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Re: Shipping
Hi @Kyrie09, I'm sorry to hear this! I'll send you a message shortly.
Best, Laurie
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Empty box
Hello, I received a damaged empty box. How do I go about getting this
addressed?
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Re: Empty box
Hi @Quittia524, I'm happy to take a look in more detail and I'll send
you a message shortly. Warm regards, Laurie
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Disappointed in late birthday gifts
I'm a September Baby, from Canada, and Rouge. I got my email reminder
this weekend about my birthday gift and went to check what was
available. There are only 2 options left! TWO! And neither are my f...
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Re: Disappointed in late birthday gifts
Same! I’m rouge and planned on choosing the Rare set and by the time I
had decided what to buy there were only two options left. It’s only the
4th. Disappointing.
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Re: Disappointed in late birthday gifts
Hi @Sherri4g, I'm so sorry only two birthday gifts are currently
available! I understand this may be disappointing and I apologize you
weren't able to redeem your first choice! I will share your feedb...
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Product images not loading in App
I'm on an Android device - Samsung s8. I've uninstalled/reinstalled the
app multiple times, so I know the app is up to date. Product images are
blank, but other images show fine.
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Re: Product images not loading in App
@bluerosetx Did this get resolved for you?? I've been having this same
issue for weeks and thought it was just me. I restarted my phone (pixel
4a), uninstalled/reinstalled the app, made sure it was up...
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Re: Product images not loading in App
Hi @bluerosetx, I'm so sorry for the app issues you are experiencing!
I'll forward this to the appropriate department. Additionally, I
recommend shopping on a desktop. If you'd like assistance in plac...
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Re: Product images not loading in App
Product images are not loading in app. This wasn't an issue before.
You're losing sales because of this. My Ulta app is working just fine,
guess I'll shop there instead.
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