Need to change my profile name
When creating my beauty profile my phone spell corrected me and now my
profile name is messed up I would like to change it but there is not a
editing option to unfortunately are you able to change it on your end?
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None of my latest reviews are posting
The last several product reviews I have submitted have not been posted .
I know I'm not going against any review guidelines and it's products
I've purchased in my account but nothing for the past month had posted.
#help #customerservice
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Re: None of my latest reviews are posting
Hi, I’m experiencing the same issue. I posted reviews on a few products
that never got posted, though I was not aware there are guidelines so
maybe I crossed one. Is there a way you can contact me as well?
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Re: None of my latest reviews are posting
It won't let me reply directly.. but yes my reviews are following
guidelines. I always make sure I check the box if the item was free ,
but also the items I've bought myself the reviews are not posting... can
you look into it please.
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Unsuccessful Authorization
Hello,I made an order yesterday and today the order status is:
Unsuccessful Authorization, what does that mean?And My credit card has
enough money. Any solution to that? Thanks!
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Birthday
Hi, when I first made my Sephora account so many years ago the employee
entering my birthday put it as october 15 but I need to change it to
august 15. How am I able to get this changed?
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Re: Birthday
Hi @beautybysophia, I have updated your birthday. You may want to log
out and then log back in. Thanks! Best Wishes, Janean
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Re: Birthday
@beautybysophia Call or email customer service
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Product spilled in package
I received an order that I placed with you guys and both the shampoo and
conditioner I ordered were half empty and spilled in my package. Is
there any way I could get a replacement?
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Sephora points
I had over 4K points saved up and I checked on them today after making a
purchase and now they’re all gone!! I will be returning my stuff and
taking my business somewhere else. This is ridiculous I sa...
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Re: Sephora points
Hi @biostar, Points will expire if your account has been inactive for 12
consecutive months or more. You can keep your account active by making a
purchase, or redeeming a reward, or the birthday gift....
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Re: Shipping confusion
Hi @falaq5sep, I'll be happy to check on this and I'll send you a
message. Please note the screenshot was removed for security purposes as
it contained your order number. Best, Laurie
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Credit card payment
Hi, please assist as I am receiving an error message when trying to pay
for my order using my credit card. Thanks
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Re: Credit card payment
Hi @JMACBAIN, I am sorry for the trouble you are having. I will send you
a private message. Best Wishes, Janean
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Package still not received
Hi I'm a vib Rouge & I placed an order on July 4th and still haven't
received it. I checked the tracking & it's been at FedEx for over 3
days.... Help please! Thank you
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Lost/missing
Hello! My order no # says to be delivered however I couldn’t find it
anywhere. I checked as soon as I got my mail. What can be done in this
case?
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Re: Lost/missing
Hi @safadorbs31, I will send you a private message. Best Wishes, Janean
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Tax free service for foreigner
Spoiler (Highlight to read) I'm a foreigner and stay in NYC. It seems
JFK doesn't have Sephora store as I searched on Google. Is a duty free
service available in a store? I can go your store in NY and NJ with my
passport.
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Payment Error
Trying to make a purchase with my Sephora store card, and I keep getting
an error code saying that my card number, expiration date, CVV, or
billing address is incorrect. I have re-entered the info mul...
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Re: Payment Error
Hi @jbehr85, I'm sorry to hear this! I'll take a look further and I'll
send you a message. Best, Laurie
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