First aid beauty stay smooth reward
I just received my highly anticipated reward in the mail. It was a stay
smooth sweatsuit. 1500 points. Very exciting. Until I opened it. I
usually wear a size medium but I size up for lounge wear. Thi...
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Missing Item
Hi, I'm missing my beauty insider skinny scrunchie set in my most recent
order. I was wondering if someone can help me with that. Thanks!
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Order not delivered
My order says delivered on the 09/09/2021 but I did not receive
anything, made an enquiry but got no response. Order #
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wrong birthday year
Hi,Is there a way from me to change my birthday year from 1800 to 1992?
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Re: wrong birthday year
Hi @Tiffy756, I have changed your birthday. You may want to log out and
then back in. Best Wishes, Janean
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Item missing
I bought the dior backstage face and body foundation set. It was
supposed to come with a bag, mini primer, and the foundation itself. It
arrived today except without the foundation. What do I do?
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Re: Item missing
Hi @Stephs08, I will send you a private message. Best Wishes, Janean
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Add receipt for points?
Hello! I made a purchase at a Sephora inside of Kohls and they were
having issues with the POS so they sent me to customer service to ring
out. They could not add my insider account to the purchase. I...
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Delivery status: Exception
I was supposed to get my parcel today delivered. The driver got to my
apartment and called but there was no answer as we were all working. I
just tracked the parcel again and the status shows as “Exception”. What
does this mean? And what do I do?
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Re: Delivery status: Exception
Thanks for clarifying. Delivery will be attempted tomorrow. If you do
not receive your order tomorrow, please let me know so I can further
assist you.
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Free Samples
Seems like a recurring problem where free samples aren't included in the
packages anymore? I once again didn't receive anything in my last
package.
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Re: Free Samples
Hi @chonnien, I am sorry about that. I will send you a private message.
Best Wishes, Janean
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Order missing
Hi, my order says it was delivered but I never received it.
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Re: Order missing
Hi @diverging, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Re: Huda Beauty Wild Palette Damaged
Hi @sarahann2004, I'm sorry to hear this! Yes if your local Sephora
store has the item in-stock, you can exchange it within 60 days. Or you
can return it for a refund in-store within 30 days. If you n...
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Stolen package
It says it was delivered 11:43 am but when I arrived nothing was at the
front door !!
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MY ORDINARY ALPHA ABUTRIN PURCHASE
I just recently purchased the Ordinary's Alpha Abutrin and this is my
2nd bottle. But I noticed that with my 1st bottle the liquid was
completely clear ( my 1st bottle was purchased at Ulta) , and my ...
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Re: MY ORDINARY ALPHA ABUTRIN PURCHASE
@MaryLOVESkin With this product, the color can change over time, but the
efficacy of the product remains the same. If you think you are having a
reaction or it is not preforming the same, you can retu...
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Re: MY ORDINARY ALPHA ABUTRIN PURCHASE
Hi there, I actually researched it and found out that is still works its
just what happens as the products gets older. This is Diciems response;
"This is natural occurrence where the product tend to c...
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Unable to order Mac studio fix
I have been trying to order Mac studio fix powder plus foundation, when
I search for the product, it shows up, but when I click on it to choose
the right shade and place the order, the page keeps loa...
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Re: Unable to order Mac studio fix
@Lubna2020 I'm sorry to hear that you are having difficulty placing your
order. Please give us a call at 1-877-SEPHORA and a Beauty Advisor will
be happy to assist you with placing your order over the phone.
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Invalid Postal Code
I can’t complete my purchase because I need to enter a valid postal code
in check out. I live in the unites states and we do not use the 6 digit
postal code format that incorporates letters and number...
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Re: Invalid Postal Code
Hi @Court1414, My apologies! It sounds like you are on the Sephora
Canada site, rather than the Sephora US site. If you're using the
desktop browser, please scroll all the way down to the bottom of th...
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