Re: Lost Package.
Hi @Diannmperez, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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Giftcard not activated
Hi! I received a sephora giftcard that I had won in a contest. I was
going to use it today and called to check the balance and it is not
activated. I asked other people and they told me to go in store...
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Payment error
I'm a new customer, and my payment is not going through. Every time I
try to checkout, it says "Payment error - your payment could not be
processed. Please verify that your card number, expiration dat...
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Re: Payment error
Hi @scbasil7, I will look into it then send you a PM. Always, Danee
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Holiday sale
What time does the sale start? Is it 12am on the Friday for rouge
members?Thank you
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Re: Holiday sale
Hi @seaseab, We don't have a specific time listed, but it will usually
start right away on the start date. Please stay tuned to the site and
check back. Thank you! Best regards, Laurie
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Re: Holiday sale
Hi, I was also trying to find out what time and time zone the online
Black Friday sale begins? And are there any incentives for going into
the stores, meaning will there be extra bonuses or giveaways in the
stores this year?
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Points
I recently noticed that I lost all 800 plus points on my account back in
January of this year, presumably due to inactivity over the pandemic.
That’s rather frustrating considering the period of time ...
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Re: Points
@MatthewBrooklyn I will take a look and send you a PM.
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Re: Points
Hi there, same happened to me here. I am a front line worker and I
didn't shop much at Sephora during the pandemic. Today I tried to make a
purchase and noticed all my points are gone...I spent thousa...
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Re: Points
@RinnC I will look into this for you and send you a PM
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editing reviews
hi, i just noticed that in most of my reviews have some grammar errors,
or are not that helpful. is there any way to edit them? if not, please
just remove them all. thank you!
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Re: editing reviews
Hi @Anonymous, I apologize that reviews cannot be modified once they
have been submitted. However I was able to remove the reviews and they
will come down from the site in 24-48 hours. Thank you! Warm regards,
Laurie
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Re: editing reviews
So, there's no way to update a review that I made maybe 8 years ago to
include new information or to change my opinion of a product?
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Re: editing reviews
@happyskrappy Not at this time, but if you would like it removed so you
can resubmit it with more information, please let us know which product
review it is.
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Re: editing reviews
@happyskrappy I have removed it for you and it should come down from our
site within 24 hours.
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WRONG SHIPPING ADDRESS!
Hi ladies, I placed an order and it accidentally went to my old address.
I checked tracking and it’s delivering tmrw!!😭 is there any way to
redirect my parcel? thank you!
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Order “in transit to sender” (#40103628000)
Hi, My Sephora order would appear to be being sent back to Sephora as
the delivery company was “unable to access - no buzzer code provided”
(however, the buzzer code is beside the building door, so th...
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Order was cancelled but item is instock
Hi , I made an online purchase last week during the Rouge Sale with 20%
off and my order was confirmed and estimated to be delivered by Nov 29.
However I received an email yesterday ( Nov 22) that my ...
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getting my bday gift
I choose my birthday gift, can I pick it up from store directly ?
instead of shipping it because I am not buying anything in particular so
free shipping promo code doesn't work. If I can pick it up fr...
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Re: getting my bday gift
Hi @HKBhullar, Yes you can redeem your birthday gift in store. You can
simply provide your registered email address at the cash wrap to redeem
it. Best regards, Laurie
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Package never arrived
My package never arrived something about the address, and that they
can't send it, I don't know how they say that my address has a
forwarding address yet I went to post office and checked online and n...
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Retuned and paid help
hello I placed an order for a dyson limited edition using the 20% off.
My order was supposed to arrive next week. I just received an email now
saying my order was “returned and paid”. What does that m...
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No package received- they wont refund /replace
I raised my concern with regards to the missing package Fleet Optics
delivered with a beauty advisor via chat, she said she cant refund or
replace it due to ‘abuse to policy’. The package was delivere...
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