Re: Stolen Package
Hi Janean, I’d love to get my items but am I able to add “signature
required at delivery”? If that’s not possible, I’d prefer to get it sent
to a different address (my parents place) since they are us...
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Re: Stolen Package
I can reship it to a different address but I do not have a way to add
signature required to orders. Can you provide the new shipping address
you want the order to go to?
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Re: Stolen Package
Hi @sifters, I am very sorry about that. I will send you a private
message. Best Wishes, Janean
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Customer Experience
Hi! Today I learned never to use a Gift Card at the Sephora on 42nd and
Madison Avenue in New York! Saleswoman palmed my $50 Gift Card and ran a
blank Gift Card which had $0 on it for my transaction S...
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Re: Customer Experience
I have submitted your experience to our Retail Division. They will
contact you within 1-5 business days. Again, I am sorry for the trouble
caused.
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Re: Customer Experience
I am naturally circumspect of any communication from a Sephora
representative because of what happened today
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Advertised sale is FALSE
Here I am on Cyber Monday, finally off work and able to shop online. You
have awesome sales advertised all over your site. But 90% of the things
I added to my bag ended up with the ORIGINAL price, not...
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Re: Advertised sale is FALSE
Hi @youngpro13, We are sorry about the trouble caused. Many items are
still in the sale section. I am glad to share that we will continue to
have promotions throughout the holiday season as well. Best Wishes,
Janean
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Lost package and customer service chat down
I ordered a number of items during the Holiday Savings event on 11/14
with my Rouge code. I was notified that my order was delivered on 11/26,
but I never received it. I've checked the mail room every...
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Shipping
Hi, I had two orders which purchased one on Nov.09 and one on Nov.14.
And I got the Nov.14 order delivered to me. But the Nov.09 one delivery
information never update since Nov.13. It just takes soooo...
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Re: Shipping
@XintingH I will be happy to take a look and will send you a PM.
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Giving Bazaar Question
I find it curious that the only charities available to support with my
points are Black, Latino, or LGBTQ (forgive me for missing letters, no
disrespect is meant). While I have no problem with any of ...
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Delivery Status Exception
Hi. My order was supposed to arrive three days ago. But the order status
is Exception. So, when the the order is supposed to arrive? How long can
it take to deliver the products? a day? or a couple of days?
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help!
Hello, Can I remove my reviews on Nars sheer glow foundation gobi, the
ordinary niacinamide 10% & zinc 1% oil control serum and too faced born
this way multi use concealer swan removed? I cannot see a way to
edit/delete.
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Re: help!
HI @Chellek5, I've removed them for you. Please allow 24-48 hours for
the reviews to be removed from the product pages! Always, Danee
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I was charged the same amount twice. is this normal?
i placed an order online not too long ago,and it shows that one order
was placed on my sephora account.however, my online bank statement shows
that i was charged the same amount twice. is this normal? how do i get
this fixed?
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No Sample
Hello, I received the wrong perfume “sample” today and it was empty with
no sample. Not sure what to do about this…
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Re: No Sample
Hi @emzy3, Oh no! I'm sending you a private message. Always, Danee
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Re: Adding points after purchase
The lovely Mods should be able to address this in the Customer Support
section:
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
@arianna144
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I Was Charged Twice
Hi. I put in an order on 11/22/21 and the total was $26.46. Today, which
is 11/29/21, I was charged $26.46 again. I called and got no help. I am
very disappointed considering this my first time ordering online with
sephora. How can this be resolved?
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Re: I Was Charged Twice
Hi @zr23, I've received your private message and will be responding
shortly. Always, Danee
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Cancelling an order in progress.
I need help cancelling an order that I placed that is still in progress
and has yet to ship. The order # is # any help would be greatly
appreciated!
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Re: Cancelling an order in progress.
Hi @lolowwr1, We have a short timeframe in which we're able to cancel
orders. I'll look into this for you then send you a PM. Always, Danee
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lost points?!
I just logged onto sephora for the first time since, well, before Covid
and um, where are all my points?! I didn't shop during Covid because I
was worried about money but I believe I had 1000 points o...
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Re: lost points?!
It happened the same to me! Unblieveable, they removed my points without
any notification or warning! And no any other companys like sephera
treat customers in such cold without any sympathy during th...
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Re: lost points?!
Hi @SherryWu0122, I will send you a private message. Best Wishes, Janean
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Re: lost points?!
Same thing happened to me. Is there any way to get our points back?
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