Unsuccessful authorization order
Hi, I am trying to order the LUXE set. I have place an order of two
boxes for myself, and I thought I want to order some more for my family
members. However, after I placed the order, it keeps showing
unsuccessful authorization. Anybody can help?
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Advent calendar
I bought the Charlotte Tilsbury advent calendar. Totally NOT WORTH $200.
There was 1 full sized item ( besides lipliner and lipstick) No
eyeshadows or anything that would WOW anyone. Also, none of the...
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Re: Advent calendar
Hi @chinawood, I'm sorry for your disappointment! If you would like to
return this item, please visit our return/exchange policy here:
https://www.sephora.com/returns-exchanges Thank you. Aways, Danee
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Package put as unable to locate
Has anyone had a package out for delivery then it was turn to unable to
locate . Wonder if my package was stolen or something. Idk and i need
this by Saturday and it was suppose to be here Monday.
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I would like to edit a review
I'm so unhappy with a product that I need to edit my review, yet I see
no way to do this.I've used this product for years and posted this about
their new formula before it totally made my face breakou...
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Re: I would like to edit a review
Hi @kimt75, I'm sorry to hear this! Reviews cannot be modified, but we
can remove the review for you so that you can repost it. I'll send you a
message shortly to assist with this. Warm regards, Laurie
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Credit card charged three times
I just bought an e-gift card for my mother for Christmas for 50$ but
somehow Sephora charged me 3 times ?! Now I paid 150$ for a 50$ gift
card .... 🥲 can someone pls help me reimburse the 100$ extra they over
charged ? thanks !
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Beauty Insider Communities in other countries?
I will be moving to Australia soon and I wanted to know if there will be
a Beauty Insider program in AUS? There are some really great Sephora
stores now and it would be great to start getting points i...
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Re: Beauty Insider Communities in other countries?
Hi @KreativeKitty01, We only have details regarding the Sephora US and
Canada Beauty Insider program. However I recommend inquiring with >
https://www.sephora.com.au/ directly for more details about their
program. Thank you! Warm regards, Laurie
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Unsuccessful Authorization Help
I placed an order with a gift card yesterday and when I checked a few
hours later I saw it said “unsuccessful authorization”. I figured I
entered the security code wrong or something so I placed the o...
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Re: Unsuccessful authorization order help
She won't be able to help...you will just get the answer I'll fill out a
form for you. Then they will say it's your card and to verify the
information. You will try 3 cards and Klara and still get the...
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Unsuccessful Authorization
Hi, This happened to me all of a sudden today. I tried to place the
order 3 times and all I see is "Unsuccessful Authorization". So I called
in and spent like 30+ min with the customer service. The la...
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Re: Unsuccessful Authorization
I have been having the same issue for weeks. Nobody seems to want to
help. I'm pretty much done with sephora and I'm a Rouge member.
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No samples
Hi! I just got my package for an order I made earlier this week, and
only one sample was included which was not one that I chose… Is there
any way I could get the right ones eventually?
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Re: No samples
Hi @Chloe80201, I will send you a private message. Best Wishes, Janean
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"Locked for security reasons"
SOS. doing some quick christmas shopping and I tried logging onto my
mobile app and for some reason I kept getting incorrect password.
logging in on my browser with the same password I was told my acc...
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Did not receive any samples.
Hello. The last two orders I placed with Sephora, I did not receive any
samples although it shows up on the online invoice. When I checked
online after receiving one of my orders, the samples I had ch...
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LSO is terrible!
I will stop ordering online from Sephora if they continue to use LSO as
a shipper. I placed an order on November 15, it shipped supposedly on
November 25th. I know Sephora was running on a delayed sch...
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Re: LSO is terrible!
Hi @kimmesterlz, I am very sorry about that. I will send you a private
message. Best Wishes, Janean
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Missing item
I have two missing items from my order what do I do??? This has never
happened before I want to cryyy I really wanted them too plss help what
do I dooo
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Re: Missing item
Hi @Catwoman3, I will send you a private message. Best Wishes, Janean
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Re: Missing item
Hi thank you so much, I was able to get a hold of customer service and
they told me that they were going to resend my missing item but thank
you so much for suggesting your help.❤️❤️
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Shipment delay
I place an order on Nov 13, but still haven’t received it.The tracking
status shows driver start route in Calgary but then stuck like this
since Nov 25:“Delivery Delay - Attempt within next 2 Business...
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Re: Shipment delay
Hi @Reneeyang, I will send you a private message. Best Wishes, Janean
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Get points on the receipt
Hello. I bought a few products from the Sephora store. I didn’t know I
could get a point on that. Can you please help me with how to add points
to my account with the receipt?
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Unsuccessful authorization
Hello, I placed an online order on November 28, 2021. But my order
status is now unsuccessful authorization. I would appreciate it if you
could tell me what to do. Thank you!
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Did not receive my chosen samples
I'm wondering why I did not receive the free samples I selected. I took
time to research them, read the descriptions & reviews to see what I
most would like to try & perhaps buy later. I made 2 online...
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