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anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

 

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Hi @KristenManson,

 

I'm going to send you a private message to assist you further. Please check your inbox momentarily. Thanks!

 

Best,

Mali

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

I am having the exact same issue. It has been going on for at least a few days. I have tried signing out and back in but that has not helped. 

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Same issue for me on Safari, the reviews only show up for a few seconds, then disappear. I cleared my cache and all website data, but the issue is still there...

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

I am have the same issue.  I went on Live Chat and they said the reviews are working fine.  But I still have the same problem.  They either don't come up at all or they disappear after a few seconds.   If there is a solution that we consumers need to do, please post rather than a private message so we all can see it. Thank you.

 

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Hi, I'd love advice on this too!  I've been looking for reviews - I have $50 to spend in a gift card, but I can't see reviews!  Not via google or safari.

 

I hate to complain but I'm feeling pretty disappointed- I left work early today so I could try to get some advice in person, but they were too busy.  Usually my experiences with sephora have been great.

 

Please help with getting reviews/info so I can make my selections.  Thanks in advance.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Yes, I'm having the same problem. Have you received any information regarding how to fix the situation?

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Hi Everyone!

 

Sorry for the confusion! We're looking into this further, and in the meantime I recommend clearing your cache/cookies, or trying again from a different browser. Also, if you could let me know either here or via PM which browser and device you're using when the issue occurs, that would be helpful too!

 

Thanks,

Stephanie

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

I am experiencing the issue on both my iPad and on my iMac.   Thanks for looking into it.  I checked again today on the new Chrissy Teigen Becca palette. The reviews stayed about 5 seconds before disappearing.  Enough for me to read the first 1 only.   

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Forgot to say it is using Safari.  No app.  Thanks again.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Hello, I'm having the same issue. Safari browser.  iPad. Website, not the app. Thanks!

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

It's a Mac problem.  Clearing cookies doesn't help.  I can only assume you must need to update your program to be compatible with the latest safari update

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Same issues here. MacBook Pro with the latest version of Safari, but its the same on my iPhone and iPad. I tried using Chrome on my MacBook, and the same thing happens.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

@StephanieBT I am also having this issue on my MacBook Pro - Safari - up to date with latest software.

 

I am NOT having the issue on my iPhone 5S, maybe because I haven't connected to allow the latest software upgrade? (I don't know when the last software update was rolled out, and I don't know how to identify what version of Safari is on my iPhone)

 

ETA: I was on the mobile site on my iPhone, not the desktop version. I tried to go to the desktop version and check this issue out, but I couldn't find the link to take me there.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Where are the reviews? They have disappeared off your website. I have tried on several different devices along with some friends of mine. Please do not advise using a different browser or to clear Cookies and cache that does not work..   I could see them before for several years.  iPad and Safari.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

I posted earlier indicating that I am having the same issue.

I'm using a MacBook and my browser is Safari. (and I am not prepared to change my browser). 

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Same issue w/ reviews disappearing, as described. Using MacBook Pro, Safari. Started w/in the last week or so. 

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Well, I see I'm not the only one who is suddenly not able to see the reviews or the Q&As. They are there for a moment and then they simply disappear. Reloading page doesn't make any difference. I've cleared cache/cookies and re-logged back in but it didn't help. The problem just started 3-4 days ago.

 

I'm on a MacBook Pro using the latest version of Safari. Sephora.com is whitelisted (so no ads, etc. are being blocked that I'm aware of). There's no reason that Mac users should have to switch to an other browser when Safari has recently worked just fine. Some tech help from Sephora would be appreciated especially since I won't buy products if I can't read the reviews first. 

Thanks! 

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Hi - having the exact same problem with no reviews being able to be read from the desktop version of Sephora viewed from my iPad.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Same issue with no reviews seen on IPad or Mac using Safari 

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

I am experiencing the same issue. Using the latest version of safari on a macbook pro. It only started recently, and I would rather not change my browser. Clearing my cache/cookies didn't help.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

I'm using Safari on my iPad and having the same issue. It's been a week. Ever since they rolled out this new site it's been problem after problem. I'm not even enjoying my shopping experiences anymore.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

The issue is with the Safari browser - on iPhone, iPad and iMac. No issue with Chrome on my iPad. Please keep us updated if a fix is coming!

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

This is definitely a Sephora problem.   I have been using the same device for years and had no problem with reading reviews before.    I have tried to see  them using several devices all to no avail along with a friend of mine.   They advise you to clear your "cache and cookies" but we all know that does not work.  I count on the reviews when making purchases.

Re: anyone having issues with the site? i can't seem to see reviews. They show for a few seconds then disappear

Same issue. iPad/Safari. Clearing cookies doesn't work. The ip checker asks me to shop .ca, reviews do not load and the shopping side shows I have Canada selected, but the forums do not. The new site is problematic, get the developers to fix it and stop blaming users.

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