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Your Sephora.com order has been cancelled

Hi
i buy from sephora.com And I've paid $258.58 ,then after hour they send to me :
"Thank you for shopping at Sephora.com. Your order -...- has been cancelled.
For your own security and protection, we have cancelled your order because we were unable to confirm your payment information.
...We are currently unable to process payment with international credit cards. Please visit our Sephora store on Amazon.com to place your order. Thank you for your understanding."

 

What can i do Smiley Sad ,I can't call them
Pleas HELP

Re: Your Sephora.com order has been cancelled

Hi I've been having the same issue. Can I get some assistance? I tried calling the support, but no one knows what's the problem

Re: Your Sephora.com order has been cancelled

same problem here.. help, please

Re: Your Sephora.com order has been cancelled

Can someone please help me out! I've been having the same problem like everyone else. Everything seemed pretty fine but this morning I got an email informing me that "For your own security and protection, we have cancelled your order because we were unable to confirm your payment information" PLEASE HELP ME OUT! 

Re: Your Sephora.com order has been cancelled

can someone help me? i have the same problem too and customer service hasn't even responded to me

Re: Your Sephora.com order has been cancelled

I also have the same problem. Anyone want to send me a private message to help?

Re: Your Sephora.com order has been cancelled

Hi 5lood Oh no!  I'll send you a message to help.

Re: Your Sephora.com order has been cancelled

 I am sorry but i have the same problem too. yesterday i ordered from sephora & everything was ok , they also, sent me a message saying that my order was confirmed, but now they sent my a message saying my order was cancelled because they were unable to confirm my payment information i don't know whats wrong because i ordered from other sites without any problem .so please help me because its my first time i order from sephora so i don't know what i am supposed to do .  thank you so much 

Re: Your Sephora.com order has been cancelled

@Nuha91,

 

I'll send you a message now for assistance.

<3 Melissa

Re: Your Sephora.com order has been cancelled

I have been experiencing the same thing aswell, tried to order twice both times got confirmation email but later a cancellation email with the same message.

 

Please help, thank you so much.

Re: Your Sephora.com order has been cancelled

@mlee0128 I'll send you a message to help out! 

Luv&Lipgloss, Diana

Re: Your Sephora.com order has been cancelled

Hi, I have the same problem too. I tried twice and got a confirmation but still received an e-mail saying that the order was cancelled.

Re: Your Sephora.com order has been cancelled

Hi Ciera0, I will be happy to assist you with this! I'll send you a private message now. Smiley Happy

Warm wishes,
Tay
12 Replies
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