item is empty
hello, i ordered a lip liner and it arrived Tuesday but it arrived
empty, the package was sealed so was lip liners packaging but there was
nothing. i spoke with someone from this chat and was giving a...
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Merit Highlighter Melted?
So i ordered the Merit Beaity highliting balm and i received it
unusually mushy and soft. I know this isn’t how the product is supposed
to be after my research and viewing of other consumers positive ...
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Didn't recieve code
There was a popup on the website today offering 10% off if I signed up
for text alerts. I did that but did not get a code. Please help, thanks!
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The Inkey List Collagen Peptide Serum
Has the formula changed on the Inkey Collagen Peptide Serum? I have
sensitive skin and loved it when I purchased previously but my most
recent purchase is causing me to have an allergic reaction causing
itchiness and dry skin.
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Re: The Inkey List Collagen Peptide Serum
Hi @dnort, I'm sorry this item is not working out! We haven't received
updates about changes with this. However, if you are not reacting well
to this we recommend discontinuing use of the item. If you...
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VEHO is the worst!
I placed an order on Apr 8th that should’ve been delivered Mon, Apr 15.
I saw that it was shipped via Veho, I’m wondering wth is that because
I’ve never seen anyone use that. As a result I decided to ...
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No sample again!
This is the second order in which I've either received the wrong samples
or no samples with my order. I only order from here so I can get samples
of things I want to try.
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Re: No sample again!
@EmpressN I'm sorry to hear that! We do have to make substitutions if
the samples you select are unavailable in our distribution center. I
will send you a PM.
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Did not receive product in order
Hello, I didn’t receive a product from my order in my package that was
recently delivered. Can I please have someone reach out? thank you!
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Re: Samples missing from order
I’m sorry that happened to you too. In like my last 5 orders 3 have
either had no samples at all or no promo item. I even used 100 points
for an AB cream and never received it. i’ve been with Sephora ...
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Samples missing on every order in Canada
Is anyone else having troubles receiving the samples that they chose at
checkout, or any samples at all? Either they are running out of samples
and can not add them to the orders, or there is a lot of...
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Re: Samples missing on every order in Canada
Me too 😞 ordered a couple days ago and was super excited to get the 2
free samples I wanted (the kayali tester and 1 other one) and I got
nothing other than the stuff I ordered. This is the whole rea...
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Re: Samples missing on every order in Canada
I’ve had this happen a lot. I often get perfume samples substituted for
products I was excited about trying - and I have a scent sensitivity
🤦🏻♀️ I thought it was just me forgetting to select a sample properly!
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Re: Samples missing on every order in Canada
Hi @Laurenjeanc, I'm sorry for any disappointment caused and appreciate
you sharing this with us! Samples can be substituted however they
shouldn't be missing entirely. I'll send you a message shortly. Best
regards, Laurie
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Delivered package but no package
Hello,I just wanted to inform you that customer service is absolutely
useless. I got an email saying that my order was delivered. I went
outside 5 minutes later and there was no package. I went back t...
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Augustinus bader eye cream won’t pump
My brand new AB eye cream won’t pump out a single drop of products even
though I continuously pumped it at least 50 times. I already tossed the
packaging. Please replace with a new bottle.
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Spending points at the Rewards bizarre
You guys really need to work on your points spending program the rewards
bazaar! Ulta really blows you guys straight out of the water! I have the
sephora credit card and I love it. I love spending mon...
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Re: Spending points at the Rewards bizarre
I completely agree with this. I’ve been saving up my points for over a
year and haven’t been able to use them because everytime i go to bizarre
everything over 750 is sold out. We should be able to pu...
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Re: Spending points at the Rewards bizarre
Hi @Jessbailey196, I'm so sorry for any disappointment with the Rewards
Bazaar offering! We truly appreciate your feedback, and I'll share this
with our Beauty Insider teams for continued improvements. Best regards,
Laurie
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Re: Spending points at the Rewards bizarre
For example bizzare drops are Tuesday/Thursday at 9am PT and i logged in
right at 9am PT and it was sold out. How does that work? You guys should
really revise this, it does seem rigged.
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SDJRIO promo VIB Rewards and Redemption
Received an email for this promotion at 9am, tried to make a purchase
and receive this wonderful deal but it is not available. How can a promo
be sent by email and already unavailable. Why send this t...
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Re: SDJRIO promo VIB Rewards and Redemption
Hi @Marcybeau I see that the promotion is currently live! If you're
still having trouble, please contact us via phone at 1-877-737-4672 or
via our live chat prior to submitting your roder so we can ma...
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phone n
hi, how do I update my phone number? I just changed my number and want
to update my account with it
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Re: phone n
Hi @ashleyl34 I'll send you a PM to help!
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Re: phone n
Hi @DaneeBT, can you also send me the link? I just changed my phone
number and want to update it. Thank you!
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