Why can't I submit product reviews anymore?

[SpaKitten]

As of last night and into today I keep getting a We're Sorry submission failed message from Sephora when I try to review Velour Lashes. I have tried submitting several times. Yesterday morning it was working fine and then nothing. Why?

[LaurieBT]

Hi @SpaKitten and @lilcutechic,

I'm sorry to hear you're having trouble leaving product reviews!

Typically, site issues can be fixed with a few troubleshooting steps. First, clear your cookies and cache. You can also try using a different Internet browser or device. If you're using the Sephora app, please make sure its fully updated. Please reach out if you continue to experience issues with leaving product reviews! I hope this helps 🙂 

- Laurie

[modeeee]

I am having the same issue and have cleared cache and history. Still unable to post a review. I'm using a desktop computer.

[lilcutechic]

I am having the same issues. Glad I am not the only one.

[newproductjunkie]

Did anyone ever figure anything out with this? I have tried on several devices and am experiencing the same issue. 

[gonerogue]

@newproductjunkie I submit all my reviews using Google Chrome. So far I haven't had any issues.