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Post in Customer Support
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Where’s my samples?

Spoiler
 

The last 2 orders I made were supposed to have my samples I picked but no samples included.  #wheresmysamples #missinginaction  @CustomerService @accounthelp @freesamples

Re: Where’s my samples?

Same here! It happens every single time! Sometimes I feel that they don't even check what kind of samples I've chosen! It's really frustrating 

Re: Where’s my samples?

I know! Super frustrating. If it’s that hard to include in the order, omit the option! 

Re: Where’s my samples?

@Nikoohn sorry to hear that! I'll send you a PM. 

Re: Where’s my samples?

@Avrilchuk6 sorry to hear that! I'll send you a PM. 

Re: Where’s my samples?

Have you messaged me? I haven’t received any message. 

Re: Where’s my samples?

@Avrilchuk6 You can view the PM DaneeBT sent  and reply directly by selecting the bell or envelope in the top right hand corner. 

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