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What sketchy things have you noticed in Sephora or on Sephora.com?

  • I always find it funny seeing old products in the 'New' category.
  • I hate it when I review brand-new products badly and they won't publish the review.
  • When products that are on sale magically go up in price.
  • I bought my Mia 2 kit around 5 months ago for $150. Now that same kit is $200. Smiley Very Happy
  • The daily obsession irks me for some reason. I'm guessing companies are paying Sephora to advertise there. It would make more sense to give some sort of discount or bonus BI points for the daily obsession...otherwise it's just useless I think.

Re: What sketchy things have you noticed in Sephora or on Sephora.com?

I emailed sephora cs and bite. Really disappointed. At least they sort of admitted fault when the changed the packaging and description from .07 to .05 a few months later. 

Re: What sketchy things have you noticed in Sephora or on Sephora.com?

I got that Tarte eyeliner too and was super annoyed by the brush that came with it. it was not (by a LONG SHOT) the brush that was shown on the web site. 

Re: What sketchy things have you noticed in Sephora or on Sephora.com?

I also hate how the "New" page is only updated once in a blue moon. And when it actually is updated, only 30% is actually new stuff.

Re: What sketchy things have you noticed in Sephora or on Sephora.com?

OH! When I went in to buy the Bobby Brown eye shadow Brush I noticed it was one dollar cheaper in the Cerritos Mall in California than online... SO WEIRD! 

 

I confirmed it in store and showed a rep. they said it was weird too...

 

I'm not sure about any other location - only other Sephora would be South Coast Plaza but I never got to check it there

Re: What sketchy things have you noticed in Sephora or on Sephora.com?

By far, it's incorrectly listed sizes of promo items, which happens A LOT.  The error is always to make the promo item appear larger than it actually is.  I have written to customer service about this, and just got a placating response. 

Re: What sketchy things have you noticed in Sephora or on Sephora.com?

The same old things on sale. And when you finally see something you like on sale, it's gone in less than 5.

Re: What sketchy things have you noticed in Sephora or on Sephora.com?

Thank you all for the feedback and callouts you have! Moving this to the Customer Support board as they ARE all service issues!  

Luv&Lipgloss, Diana
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Re: What sketchy things have you noticed in Sephora or on Sephora.com?

substituting samples for ones not even close to what you wanted

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