Weekly Wow Question

[JessStar9]

I ordered two weekly wow items ~the cream and powder Anastasia palettes~ from looking at the palettes I now realize the contour colour choices will be to light for my skin tone... I have not used the items. When the right contour colour palette comes back into stock at my local Sephora- can I exchange my unused Anastasia contour palettes for darker Anastasia contour palettes? If yes -will I get the exchanged palettes at the same price {26} or will they be more expensive? Please help- my local Sephora won't answer there phone or messages and in store... the makeup artists I've met were not helpful... They did not understand what I was asking or just said [yea thats sold out sorry dont know] then walked away...0-0 pleaaaase help!! Thank you!

[DaneeBT]

Hi JessStar9,

I'm sorry to hear the palettes you purchased aren't working out for you! You should be able to exchange them at your local Sephora store for an even exchange, however, I recommend contacting them directly and request to speak with a Store Director just to confirm. Thank you!

Always,

Danee

[kaybeebaltz]

You should be able to exchange the palette without a problem since you're switching it out for the same product but different color. Try calling this number to verify, 1 (877)-SEPHORA, it's Sephora's customer service. Their hours are: MON-FRI: 5am to 9pm PT & SAT-SUN: 6am to 9pm PT. 🙂