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Post in Customer Support

Ways to Improve Reviews

I wanted to compile a list of ways to improve reviews...would love to hear other people's input! 🙂


For Insiders:

1. Make sure you are using the product as directed before negatively reviewing (for example, if the product says that it's for night-time use only, make sure you keep this in mind/address why you didn't follow the directions) - it's important for the community to give the product a fair chance!

2. Actually discussing the product in detail and why it's amazing/the worst (although I completely understand wanting to share negative experiences that may have prevented you from fully experiencing the product, such as allergic reactions).


For Sephora:

1. I would love if they made the 5th star visible without needing to hover over it!!

2. A swatch tag for photos - could even include a tag for depth or undertone of skin tone.

3. A dupe tag!!!!!

4. Allow Insiders to ask questions about reviews (for example, which products an Insider is using in addition to the product being reviewed - if an Insider is using a silicone-based primer with a non silicone-based foundation, their results might be very different from someone using both a silicone-based primer and foundation).

5. I miss being able to see the feedback on my reviews via my profile so that I could improve them. I believe that a third-party now handles the reviews, but having this feature was great!


Re: Ways to Improve Reviews

@guyfawksey We appreciate this feedback and I will share it with the appropriate department for future consideration. 

Re: Ways to Improve Reviews

Thanks, @keelybt!

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