Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Ways to Improve Reviews

I wanted to compile a list of ways to improve reviews...would love to hear other people's input! 🙂

 

For Insiders:

1. Make sure you are using the product as directed before negatively reviewing (for example, if the product says that it's for night-time use only, make sure you keep this in mind/address why you didn't follow the directions) - it's important for the community to give the product a fair chance!

2. Actually discussing the product in detail and why it's amazing/the worst (although I completely understand wanting to share negative experiences that may have prevented you from fully experiencing the product, such as allergic reactions).

 

For Sephora:

1. I would love if they made the 5th star visible without needing to hover over it!!

2. A swatch tag for photos - could even include a tag for depth or undertone of skin tone.

3. A dupe tag!!!!!

4. Allow Insiders to ask questions about reviews (for example, which products an Insider is using in addition to the product being reviewed - if an Insider is using a silicone-based primer with a non silicone-based foundation, their results might be very different from someone using both a silicone-based primer and foundation).

5. I miss being able to see the feedback on my reviews via my profile so that I could improve them. I believe that a third-party now handles the reviews, but having this feature was great!

Tags:

Re: Ways to Improve Reviews

@guyfawksey We appreciate this feedback and I will share it with the appropriate department for future consideration. 

Re: Ways to Improve Reviews

Thanks, @keelybt!

1 Reply
Conversation Stats
  • 2 replies
  • 220 views
  • 3 Hearts Given
  • 2 Contributors
testing