Warning/ denied returns

[Caaandace]

I ALWAYS carry my receipts with me when I make returns! I never return an item without it’s receipt. And I’ve only returned things 3 times throughout the year. So today I returned a glam glow and a moisturizer I purchased online with RECEIPT and the rep told me I was going to be denied future returns inside JCPENNY and that it’s a warning for the big Sephora stores.. when I got home I checked the receipt and she put that I did a return with no receipt!!!! So now I’m confused because I clearly gave her my receipt and now I’m denied future returns. So upsetting. She even printed another receipt stating about future non-receipted returns may be declined when I clearly gave her a receipt. 

[loverockandroll]

I did a return/exchange today at Sephora with my receipt and the new receipt shows the return was without receipt. Do I need to worry about being denied in the future? To top it off they did not give me the 15% on my new stuff so I had to call and talk to the manager (who was awesome and is going to take care of it). I didn’t realize returns were flagged like this, particularly when you have the receipt!

[annypoo]

I’ve been told that regular Sephora online orders and freestanding Sephora store returns cannot be returned at a Sephora inside JCP like a regular return. Their systems aren’t compatible and they have to run it as “no receipt.” I always return my online and freestanding Sephora stuff to a regular Sephora store. I only return Sephora inside JCP if I purchased it from the JCP website or a Sephora inside JCP store. It sucks but I do it to be on the safe side.

[sonnydee]

I just returned a Pat McGrath palette yesterday (it was a replacement) to a Sephora Jc penny. Not even my freestanding Sephora which is 1 hour away sells pat. the only issue I ran into was the products that are online only, & that was one time. I don't make alot of returns though.

[randomreviews]

The same thing happened to me when I returned products to a Sephora inside a JC Penny store. The cashier notified me before going through with it, but she said it very fast and briefly, so I didn't completely understand that I would receive a warning. If I had known, I wouldn't have gone through with the return. But oh wells. 

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@Caaandacewrote:

I ALWAYS carry my receipts with me when I make returns! I never return an item without it’s receipt. And I’ve only returned things 3 times throughout the year. So today I returned a glam glow and a moisturizer I purchased online with RECEIPT and the rep told me I was going to be denied future returns inside JCPENNY and that it’s a warning for the big Sephora stores.. when I got home I checked the receipt and she put that I did a return with no receipt!!!! So now I’m confused because I clearly gave her my receipt and now I’m denied future returns. So upsetting. She even printed another receipt stating about future non-receipted returns may be declined when I clearly gave her a receipt. 

[missyohten]

Definitely call sephora and explain or go back to the store and speak to the person and manager too

[MiNinaNay]

I am sorry to hear of this. Right after I gave my receipt, the Rep got a call in the back and took it while still in process with me and when she came out she said I never gave my receipt to her. I showed a photo of the receipt I took and she apologized and said maybe she lost it when taking the call and had no issues with the return, thanks to the photo I took. Now I take photos of my receipts and delete them after I'm sure of keeping the items. Hope this helps in the future.

[IttyxBittyxMe]

So freestanding stores and JCP stores both process receipts from one another differently because they don’t really count as receipts as it’s two different computer systems/stores. I would call the hotline on the decline slip and explain what happened as well as talk to a manager at the JCP store as there is a way freestanding and online receipts should be processed so it doesn’t count against you.

[angelicad]

Did you giver her your ID? That lets you know that they most likely will be processing the return as "no receipt".

[DCMODEL]

oday, I had a horrible experience at Sephora today. I went to exchange products that were gifted without a receipt. I asked the manager if I could exchange and use for store credit. I was told yes. 

My purchase was denied and then I was sent on a wild goose chase with no resolve. 

I was directed to RAR, RAR told me to write and call Sephora when I called them they said there was nothing they could do. 

Makes no sense considering I am a customer and always buy my perfume and all skin and make-up products there. 

 So annoying having things I can not use.