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Post in Customer Support
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Waiting for a month and still no refund?

I've made an order in June and Fleetoptics said my order could not attempt so they returned it to Sephora. It was sent back on July 2nd. I still haven't received any confirmation of refund after A MONTH! I've contacted Sephora several times through contact us and all they told me was to wait. The day before yesterday one guy told me she asked the advisor to send the request and it should be done within 24-48 hours. now it's been more than 48 hours and I receive NOTHING. What's the result? Can someone look into this?

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Re: Waiting for a month and still no refund?

Hi @AngelaShang,

 

I am so sorry about that and I have sent you a private message regarding this. Thanks! 

 

Best Wishes,

 

Janean

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