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Post in Customer Support

Verified Purchase Badge

Whenever I purchase something from Sephora, I always screen out everyone who hasn’t had a verified purchase - it’s important to me to be able to do that…and it’s definitely a factor in whether I choose to purchase or not. 

I wrote reviews myself for items I purchase online from Sephora and verified purchase is not showing up. It’s the same account that I ordered from which shows clearly in my info that I ordered it. Why isn’t the verified purchase badge showing up on my reviews? SEPHORA COLLECTION Silicone Bath Brush is an example 


PS also trying to post this question - I forgot to fill in something and I received this error: correct the errors indicated and try again. So i did and then I received this message: Post flooding detected  (user tried to post more than one message within 20 seconds). Seriously? I haven’t posted anything and you call this flooding? Please fix your app. It’s easy enough to add the logic. 


Re: Verified Purchase Badge

Hi @kristinafh


I'm sorry to hear about this! I will send you a PM to gather more information.




Re: Verified Purchase Badge

@kristinafh I know you have certain time frame to review your purchase if you ordered it from Sephora for it to be verified.  It might be 3 months from purchase date.  I know I have my reviews show as verified.  I am sure a MOD can give you a better time frame.


Also, the app kind of sucks when you want to post stuff.  Mobile on the web or Desktop is best.

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