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VIB Welcome Kit/Email?

I haven't received anything from sephora about VIB, and I've been one for quite a while. What do I need to do to change this?

Re: VIB Welcome Kit/Email?

Hi Kassidi, 


I'll send you a message to help you! Smiley Happy 

Luv&Lipgloss, Diana

Re: VIB Welcome Kit/Email?

I'm in the same boat! I became a VIB a few weeks ago and did not receive a welcome kit. The girl who rung me out didn't even say anything (and I knew I was purchasing enough to get to the VIB level).... is this normal? Is there a way for me to actually get these VIB perks they say exist?

Re: VIB Welcome Kit/Email?

Hi Parkery-


It can take up to 2 weeks to receive your VIB Welcome Email and I apologize that the Cast Member did not offer you the promo in store. I see that you do qualify and I'll send you a message to help!

<3 Melissa
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