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Post in Customer Support

VIB ICON & Board Access?

Hmmmmm, I just logged into BT and noticed that my last 2 questions regarding this same issue hadn't even been answered, and I posted those in mid July, and the first of July.

I feel like I'm being punished for being honest regarding my store experiences. I even took the high road and apologized for my venting posts, and deleted them. I realize that falls under another board, but it seems like it's one in the same here on BT.

will my VIB ICON find its way to me soon? Is there anyway to get an update, other than its been forwarded to IT dept?

Accepted Solutions

@Canseethruu Your icon is now set up, so you should be ab...

@Canseethruu Your VIB icon is now set up, so you should be able to access the VIB board > http://community.sephora.com/t5/VIB/bd-p/VIB_ideas Smiley Happy


All Replies

Hi Canseethruu.  Sorry your questions weren't answered!...

Hi Canseethruu.  Sorry your questions weren't answered!  We do our best to get to all of them.  I wasn't able to find the ones you are referring to, but will be happy to answer the questions now if you let me know what they are. Smiley Happy We are expecting to have the VIB flag issue resolved fairly soon, within the next week or so.  I know this particular issue has taken quite a while to resolve, so I definitely appreciate your patience.

Re: Hi Canseethruu.  Sorry your questions weren't answered!...

Hi there, I'm also experiencing the same issue is this something I should be concerned about?

Re: Hi Canseethruu.  Sorry your questions weren't answered!...

@Juicyylicious I forwarded your information so we can fix that for you.

Re: Hi Canseethruu.  Sorry your questions weren't answered!...

thank you! greatly appreciate it!

@Canseethruu Your icon is now set up, so you should be ab...

@Canseethruu Your VIB icon is now set up, so you should be able to access the VIB board > http://community.sephora.com/t5/VIB/bd-p/VIB_ideas Smiley Happy

Re: @Canseethruu Your icon is now set up, so you should be ab...

Thank you keelybt!
I know I've asked multiple times about my VIB Icon, as I'm sure many have, but I do appreciate it getting taken care of :-)
6 Replies
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