Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Unsuccessful authorization

H. There, I just placed an order yesterday, and money have been taken on hold from my card, but now it says unsuccessful authorization.

So I'm just wondering, what's going to happen next? Is my order came through, or my money will come back to my card?

Re: Unsuccessful authorization

Hi Wonderer, since your order was not authorized, the pending authorization you see on your account will drop off within 3-7 business days depending on your financial institution.

Re: Unsuccessful authorization

Thank you! 🙂

By the way, if you don't mind, could you please answer another question?

If I was unable to purchase naked palette online, can I just come over to the Sephora store in NY and buy it over thre

Re: Unsuccessful authorization

Yes, you are welcome to purchase the naked palette at your local Sephora. 

Whimsically yours,
2 Replies
Conversation Stats
  • 3 replies
  • 2 Hearts Given
  • 3 Contributors