Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Unsuccessful authorization?

I used my 100 dollar rouge reward, and then my order status changed to unsuccsssful authorization. The points are taken, and I cannot use my rouge reward again. I don’t understand. If my order was cancelled I should be either given back the points or my rouge reward. I entered all my info correctly and have no idea why the authorization was unsuccessful.


Re: Unsuccessful authorization?

Update: the reward re appeared. Will try ordering again

Re: Unsuccessful authorization?

Are you successfully ordering again? The same thing happened to me last night. They promised to reissue my rewards in 2 days. But after that order, even a smaller order without using any points or rouge rewards still got cancelled due to unsuccessful authorization.

Re: Unsuccessful authorization?

Hi @Nikki734


I'm glad to hear that and I'm sorry your order was cancelled! I will send you a PM.




3 Replies
Conversation Stats
  • 3 replies
  • 0 Hearts Given
  • 3 Contributors