Unsuccessful authorization?

[Nikki734]

I used my 100 dollar rouge reward, and then my order status changed to unsuccsssful authorization. The points are taken, and I cannot use my rouge reward again. I don’t understand. If my order was cancelled I should be either given back the points or my rouge reward. I entered all my info correctly and have no idea why the authorization was unsuccessful.

[Nikki734]

Update: the reward re appeared. Will try ordering again

[tvtl]

Are you successfully ordering again? The same thing happened to me last night. They promised to reissue my rewards in 2 days. But after that order, even a smaller order without using any points or rouge rewards still got cancelled due to unsuccessful authorization.

[DaneeBT]

Hi @Nikki734

I'm glad to hear that and I'm sorry your order was cancelled! I will send you a PM.

Regards,
Danee