Unsuccessful authorization

[jacqui8]

Has anyone who has dealt with the “unsuccessful authorization” issue gotten the run around from customer service? I’ve called 3 times and twice they’ve told me that they submitted to verification form to underwriting to have the hold released so I can make a purchase again and that it would take 48 hrs. Well it’s been more than that and when I called the rep basically just said that there is nothing they can do and I just have to wait. She said there is no way to escalate the issue or reach out and see what the hold up is. Which seems unreasonable that there is NO WAY to reach out to a department of the company when you work in the customer service end. I left the call saying that I will just sit around and wait for an indefinite amount of time waiting to find out if I can buy a mascara and she just said “ok have a great day”. This is absolutely wild. 

[missFranny]

I'm in the same boat. I placed my order on Sept 8th and is still waiting for the "unsuccessful authorization" situation to get resolved. Like yourself, I've also called and live chatted to try and get it dealt with ASAP but have been told to wait. They said there is a delay due to the large volume of Labour Day sale orders that were declined and needed processing. I eventually received the email they kept telling me to wait for on Sept 14th, asking me to call them to verify my information. Once I did that, I was told to wait again for another email, which is supposed to take another 24-48 hours. Back to waiting.

[LaurieBT]

Hi @jacqui8,

I'm sorry for the wait and I'll send you a message shortly.

Best regards,

Laurie